Great company! - SPA Concierge Ritz-Carlton Employee Review

5.0
16 Jun 2021
Recommend
CEO approval
Business outlook

Pros

Very nice HR reps, spa manager, and team members. Everyone here is like a tight knit work family, we help one another to succeed in our day to day work. Spa services has a mandatory 23% gratuity so massage therapists get 18% and Spa concierge/spa attendants get 5% in a tip pool which averages about $200-300 per week depending on how many people worked that week & how many clients we had.

Cons

Far from home because it's in Uptown Dallas so 1 hour drive. Scheduled almost every weekend, so day goodbye to Saturdays and Sundays because of hotel life.

Explore other reviews about Ritz-Carlton

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

- good environment - good service charge

Cons

they change managers so quick

1.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Hotel Benefits would convenient at times

Cons

Horrible to work at the Ritz Carlton Boston. I was terminated because someone decided to report me they I was nodding off briefly in the office. They first suspended me with a notice explaining my suspension and then they terminated me with a different notice with the summary of that notice not matching up with the suspension notice. Human Resources lied to me and told me that the reason they found out I nodded off was because they were reviewing footage for something and just happened to come across me on camera which does not add up to the two statements I received. Cafeteria food was terrible. You would think a five star hotel would cook better food. Sometimes the food was burnt and did not taste good at all!!!

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