Those with disabilities beware/non-accommodating - Customer Service Representative TP Employee Review

1.0
10 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Now the good part is the pay is a bit competitive and because it's only twice a month you feel like you're getting paid more. They also do have a bonus but as soon as you are bonusing correctly they will change the structure of the bonus so that it's more difficult for you to reach the bonus This is a common practice among call centers tech support jobs. That was my experience.

Cons

If you have a disability issue as an employee with teleperformance, and you provide notes from your medical doctor. I feel like I wasn't believed it was even a joke made in the chat about people providing false medical letters while I was talking with a supervisor about submitting medical letter the HR was slow and unresponsive. You will get many referrals to someone else as you go down the path towards getting your issue resolved or taken care of meaning that they are going to be out of the office. Your emails will bounce back and so forth. It appears that each time that it's time for a new shift bid, they will then act as though they don't have the previous letters from your medical doctor. Thus, forcing you to resubmit for this information or this accommodation each new pay period they are difficult to deal with and if you say that you are in pain or having some serious issues on the job due to your lack of medical accommodation, they will ignore you. Furthermore, let me tell you in advance that the EEOC does not investigate these items well enough to properly assist you. They will not look into detail such as this. So make well-informed decisions before you associate yourself with companies such as this, I find that it happens more with customer service or large call center type of employment. Don't miss out on the job but no in advance that this is the game they play. I would tell anybody get a lawyer before you get a job.

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TP Response
3y
We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

Explore other reviews about TP

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Cons

Nothing I can think of thats a con

3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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