Corporate HQ Roles - Anonymous employee TTEC Employee Review

3.0
29 Jul 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The corporate HQ building is very nice with an on-site gym, health kiosk, cafeteria, and internal courtyard. Job flexibility was a huge perk – it was an 8-5 office job but management was okay with occasionally working from home (as long as that privilege didn’t get abused). My managers were usually appreciative for hard work and were liberal about complimenting on a job well done. Most corporate HQ employees complained about the bene’s, and while it’s true they weren’t super great, I thought they were satisfactory (pretty standard health, dental, vision plans… moderate 401k match.. paid time off which is accumulated and increases at a faster rate the longer you are employed). For the most part I didn't have to work on the weekends.

Cons

The salary was below the industry average across all departments, which paved the way for extremely high attrition because folks realized they could go down the street and make 20% more as soon as they got some experience under their belt. Seriously, the only way someone would get a raise or promotion in my department was when a more senior person would leave and then management would dump all of their old work on top of your current workload to fill the void... even then, pay increases were not proportional to the additional workload. Management tried to squeeze every bit of productivity out of each employee which often interfered with work/life balance - another factor of the high employee attrition.

avatar
TTEC Response
10y
Thank you for your feedback. We'll include your concerns in our report and take a look at current policies and how we can improve.

Explore other reviews about TTEC

5.0
8 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company, transparent and easy to grow

Cons

Pay can be better, more full time positions too

avatar
TTEC Response
3mo
Thank you for sharing your feedback and for your contributions at TTEC. We’re thrilled to hear you find the company transparent and see opportunities to grow. We also appreciate your comments about pay and full-time positions — feedback like this helps us continue improving the employee experience. We wish you continued success in your role!
1.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The opportunity to work remote is the only pro.

Cons

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
avatar
TTEC Response
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
See reviews by: Helpful|Rating|Date|All