Okay but could be better - Customer Service Veolia Employee Review

Great schedule. Good pay. Great benefits.

In the middle of a merger. A lot of changes recently. Not necessarily bad.

Good exposure to a large, complex organization with cross-functional collaboration. Opportunities to take on responsibility and learn quickly if you are proactive. Some strong internal frameworks and experienced individuals to learn from. Visibility across different teams and business units.

Lack of standardized processes creates unnecessary inefficiencies and rework. Too much reliance on individual knowledge instead of scalable systems. Cross-team communication is often reactive rather than coordinated, which slows execution. Roles and ownership are frequently unclear, leading to misalignment and finger-pointing. Tools exist but are not fully implemented or consistently used, resulting in avoidable manual work.