Petty management and underpaid - Sales Associate Victoria's Secret Employee Review

2.0
10 Sept 2013
Recommend
CEO approval
Business outlook

Pros

30% discount is nice, although everything is so overpriced it doesn't really matter.

Cons

I have worked for this company for over a year now, and I have been treated like a disposable, invaluable employee. Corporate has been testing a new scheduling policy on my current store and I got demoted from a core part-time associate to a flex part-time associate, when there are other girls that have been there 2-3 months and got promoted to core associates. Pay is awful for the late hours we are required to work. Sometimes we stay closing the store until 1 or 2 am in the morning. Management complains about being understaffed and hires new, unreliable employees when most of the long term associates beg for more hours. Call-ins are ridiculous, they expect you to wait around to call them and see if they need you to work. Most of the time I am answered with an unsure "I'll call you back if I need you", leaving me to wait around and waste my entire day. Also, if you are hired as a part-time associate like myself, be prepared to live off of $86 paychecks every two weeks. Since the testing from corporate they schedule me for one 4 hour shift every two weeks and its always a closing shift. Don't expect any kind of praise or reward for making selling goals. The management also get bonuses each launch goal the sales associates make.

Explore other reviews about Victoria's Secret

5.0
19 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Easy retail job for beginners

Cons

long and slow hours at times

3.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote, work-life balance, easily post shifts and get vto if you want it

Cons

Hours fluctuate way too much, and repetitive, brainless type of calls. You're walked all over, and have to play stupid with customers because of their "assume good intent" policy, but WOW the amount of people who take advantage of this wild. You will see hundreds of dollars refunded on numerous back-to-back orders of the same person claiming they didn't get their package, or coupons and gift cards, nonstop, with customers always complaining. The complaints from customers still in store on their treatment from store managers and supervisors are shocking, I've had calls hearing those workers yellling at customers. The type of work and level of needing to play stupid is just not for me. I also didnt care for never getting a straight answer from managers, trainers, higher-ups. Everything is always beating around the bush. One time hours were cut back a lot, and they blamed the tariffs that the president imposed, which made no sense. Come to find out from a long-term employee that it was just the usual slow time. It's a weird work environment that you just can't take seriously. If you want remote work, take it for the experience on your resume, but move on.

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