Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Zuto

      Engaged employer

      Zuto reviews

      Toxic and bullying environment - Anonymous employee Zuto Employee Review

      1.0
      21 Jul 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Business had a great start-up feel within the technology department; although it was immature in areas everyone felt valued and really wanted to make a difference. • Passionate and skilled staff in the technology team who want to provide the best customer journey. • Majority of senior management are sociable and truly care about staff morale. • Open office plan. • Free drinks and fruit.

      Cons

      Unfortunately, the whole culture and atmosphere has changed within the technology department since the arrival of a new CTO. Although the business needed a new direction to mature in the market sadly the CTO does not have the knowledge or management experience to execute this. On a regular basis you see him verbally bullying staff, sacking people who suggest a different vision to his and backstabbing his own leadership team. Since his arrival the environment has become extremely toxic with people fearing they’ll be sacked at any moment. • Massive job exodus within technology due to poor leadership. • No job security. • Constant bullying. • No freedom to speak openly about new ideas which may deviate away from the CTO vision. • No growth or career progression

      avatar
      Zuto Response
      9y
      Hi, thank you for taking the time to leave a review, and making us aware of your concerns and also the things you enjoy about Zuto. We’d like to thank you for your kind words about your team. The Technology team are so passionate about the customer and about the technology they deliver and together we can really make a difference to our customers’ car buying journey. We did expect a period of change, which will happen whenever a new leader is brought into a business and we recognise that the technology department is going through transformation with regards to culture that can be unsettling. The team is continuing to develop and with the introduction of our quarterly reviews we have already seen a number of promotions and rewards with in our Tech team. We were really sorry to read about your concerns regarding bullying. This is something we take very seriously and we would ask that you come and speak to a member of the Engagement team so we may investigate accordingly. Fostering a culture of innovation, idea generation and aligning personal goals that support Zuto’s vision is close to our hearts, if you do have concerns that your ideas are not being heard please do speak to your line manager. We will pass on your feedback to the Jim and the Senior Leadership team and we do ask that you come and speak to either a member of the Engagement team, Jim, or use one of our many communication/engagement channels if you have any further concerns or recommendations for improvement as we do appreciate your feedback. Kindest regards. The Engagement Team

      Explore other reviews about Zuto

      4.0
      1 Jun 2026
      Sales executive
      Recommend
      CEO approval
      Business outlook

      Pros

      lots of incentives to earn - its feels good to get rewarded for doing a good job and working hard - I've worked in places where it wasn't even noticed let alone rewarded unlimited overtime - more money & more opportunities to make money

      Cons

      High pressure environment where skill doesn't always mean success - you need to be comfortable with not being the best but wanting to learn everyday and giving 110% effort everyday to get the most out of it will have to say goodbye to the odd Saturday/Sunday or off day

      1.0
      28 Feb 2026
      Senior sales executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Free cans of drink Nice views of Manchester on some floors

      Cons

      Oh boy where to start, the company hires big groups every 2 weeks, usually 15 people at a time, that should give you an idea of turnover... The carrot is obviously the promise of high commissions if you hit your targets, the stick and what they don't put in the brochure: - Your entire comms are docked for literally anything, QA, say one word wrong, don't sell enough warranties, you're losing up to 50% - OT is paid at 1.5x pay, what they don't mention is if you don't hit target you don't get paid at all for overtime (I'm pretty sure that's illegal) - The Sales Managers are all clones who micromanage every second of your day, everything you do is measured, not just call call time, breaks, wiping your nose. - You are basically gaslit into thinking the Zuto way, if you disagree with practise or their views, you'll be shamed in front of the entire sales floor and accused of 'not getting it' - You're selling too poor souls who have terrible credit and you are then berated when a customer won't accept a 46% APR - You're expected to work way past your hours of 8:30am - 6pm, if you don't, you'll be bullied

      5
      avatar
      Zuto Response
      1mo
      Thank you for sharing your honest perspective. We’re sorry to hear that your time at Zuto didn’t live up to your expectations. As a high-performance, high-growth business, we never want that drive to come at the cost of our team’s wellbeing or work-life balance. We’re always looking at ways we can better support our team and ensure everyone feels energised. Regarding our pay and commission structure, we aim for it to be both fair and rewarding; hearing that this wasn't your experience is concerning to us. We value your feedback and we’ll use it to review our processes for our teams. We wish you the best in your next chapter.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Zuto jobs | Zuto salaries | Zuto benefits | Zuto interviews
      Zuto reviewsZuto reviews in Manchester City CentreZuto review