Pros
Some good people to work with. Simple product offering. Nice offices in St Katherines Dock.
Cons
GTT's maniacal approach to rapid growth has severely impacted the client experience. The Interoute acquisition has been a disaster. It was challenging enough working at Interoute pre-acquisition, but GTT is a whole different ballgame. Every department is underperforming. Service delivery has been moved to Sofia, all of the experienced GTT delivery staff were made redundant. GTT are incapable of delivering anything on time with little to no communication from the delivery managers. Clients often complaining that they haven’t received delivery updates weeks/months after placing orders. The NOC is understaffed and overworked, P1 tickets can be ignored for hours, especially if the ticket was raised outside of standard working hours. Billing is a farce, payments are misallocated daily resulting in disconnection notices being sent to clients who have paid their bills on time. That always goes down well. GTT boasts core values of 'simplicity, speed and agility', but the client experience is the exact opposite. Churn is through the roof, and it's a long time before GTT will see any organic growth. This is all reflected in GTT's share price, which saw a high of $60 in March 2018, and now sits at $7 at the time of writing (Oct 2019). The investors have lost confidence, the staff have lost confidence, and the clients are jumping ship. And yet, unsurprisingly there’s still a huge amount of pressure placed on sales teams to grow revenues! Perhaps they would, if GTT wasn’t entirely focussed on their share price, rather than improving the client experience. How do you sell to a client who hates your company?
