Groupon Employee Reviews about "merchants"

Updated 24 Nov 2020

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3.5
61%
Recommend to a Friend
63%
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Groupon Interim CEO Aaron Cooper
Aaron Cooper
115 Ratings
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Reviews about "merchants"

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  1. "Avoid this company if you value your mental wellbeing"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in London, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Groupon full-time for more than 3 years

    Pros

    Nice office, free breakfast, drinks on Fridays

    Cons

    Toxic environment, Nepotism & discriminatory hiring and management operations, encouraged to lie to merchants to avoid paying them on time on numerous occasions. I witnessed bullying across various departments, no genuine career prospects in what is a declining business model. Senior leadership changes at a rapid pace.

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  2. COVID-19
    Helpful (3)

    "Good to start with... Bad to end with"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Groupon full-time for more than a year

    Pros

    I worked for Groupon for about 2 years, so this info will be regarding pre and post covid19. -Honestly, they give a pretty great training program. I feel like my sales skills were really improved over time with their structure and the way they initially train their reps. -Free snacks in office (though they were limited) -Good benefits and "unlimited PTO" (post-covid19 unlimited PTO was pretty much non existent and you had to get PTO double or triple approved weeks in advance) -Great peers and coworkers (for the most part) -Fun in-office environment before covid19

    Cons

    -company is going downhill -upper management and management in general have no idea what they are doing -micromanagement that seems to be getting pushed from C level employees -major changes in commission structure (started out making a decent commission percentage, then they changed to a smaller commission percentage with a larger base pay, then they took commission away all together and only paid on launched deals -they are always doing some weird sneaky things with your money (I've personally had to call into HR to receive bonuses that were missed on their end, and I had a coworker that was missing nearly 5K in commission) -the merchants you will reach out to are either out of business or HATE groupon -they encourage you to harass merchants to the point of legal threat -constant Zoom meetings to chat about "feedback" on the new program Groupon has laid out... employees give challenges on how their newly enforced pitch has been going over with merchants while upper management tells reps that they just need to do better and keep pushing -petty petty petty environment, everyone is talking about someone else, make sure to have all your ducks in a line because even if you have something in your personal life, Groupon managers will bring it to your professional life -no real sense of a promotional process, I know successful reps that have been exceeding metrics for months going on years and are still not promoted, while other reps that got lucky with a high selling deal get promoted or low performers get moved to a customer service roll instead of getting fired -awful communication overall -Groupon as a company is corrupt, they lied to their investors about where their money has come from and I know numerous current and former employees that are caught up in lawsuits with Groupon

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  3. COVID-19

    "Wonderful culture, challenging business model"

    4.0
    Former Employee - Director in Chicago, IL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Groupon full-time for more than a year

    Pros

    Engaged associate community with significant resource groups and cutting edge technology. Executive Leadership Team (ELT) is clear regarding the priorities and communicates frequently.

    Cons

    Challenging business with COVID-19 restrictions on consumer behavior. Questionable competitive moat if Google/Facebook/Amazon/Walmart decide to invest in building relationships with merchants at scale.

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    Groupon Response

    September 25, 2020Global TA Manager

    Thanks for your review and we certainly appreciate your "Advice to Management." We will be sharing your feedback with Sr. Leadership. Thanks for all you do!

  4. "ok"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Groupon full-time for less than a year

    Pros

    good benefis, possibility to grow and learn new skills

    Cons

    Company really care more about its merchants

  5. Helpful (2)

    "Stay away, especially now"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Chicago, IL
    Recommends
    Negative Outlook

    I have been working at Groupon full-time for more than 5 years

    Pros

    Lots of autonomy depending on your team, time off, matched 401k

    Cons

    Lack of leadership, chaotic, screwing over merchants

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  6. "Great environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager 

    I have been working at Groupon full-time

    Pros

    Excellent training, culture and management

    Cons

    Does not pay in comparison to other sales jobs and it seems as the company doesn’t always have the merchants best interests in mind

  7. "Great company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Merchant Development Representative in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Groupon full-time for less than a year

    Pros

    Groupon is so fun to work at. They care about their employees and make work a fun place.

    Cons

    Merchants yelling at you all day long. Not always bad though.

  8. "Analyst"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Groupon full-time for more than a year

    Pros

    Nothing to think of this drowning organization

    Cons

    Worst management, Going nowhere, Fooling employees/merchants/customers

  9. "Key Account Manager"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Dubai
    Positive Outlook
    Approves of CEO

    I worked at Groupon full-time for more than a year

    Pros

    Group-on growing so fast in short time , and give you a lot of benefit and good experience

    Cons

    Answer merchant questions by taking inbound calls or inquiries and driving merchant loyalty and retention through exceptional service levels  Handle post-sale merchant communications, conflict resolution, and compliance on merchant deliverables, resolving client issues effectively in a timely manner  Focus on servicing merchant inquiries, resolving issues and optimizing deal campaigns with existing Groupon merchants.  Develop familiarity with each merchant’s business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit drivers

  10. "Pretty good place to work....but don't get comfortable"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager 

    I worked at Groupon full-time for more than a year

    Pros

    Diversity Everyone knows the company Great training

    Cons

    Many merchants have been burned and won't give you the time of day. You can expect layoffs multiple times per year

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