Holland America Reviews

Updated Nov 23, 2021

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Found 442 of over 605 reviews

3.6
68%
Recommend to a Friend
75%
Approve of CEO
Holland America President and CEO Stein Kruse
Stein Kruse
204 Ratings
Pros
  • "9/80 shifts, exposure to the industry , travel, pay was ok (you need to negotiate that), co workers(in 33 reviews)

  • "9/80 schedule with every other Friday off(in 20 reviews)

  • Cons
  • "Long hours and no time off - takes a little getting used to(in 19 reviews)

  • "24/7 availability , stress stress nature of the work, some upper management with an attitude that man(in 15 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Former Employee

      WFH ability

      Nov 23, 2021 - Reservations Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home and benefits.

      Cons

      Call volume can be high.

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    2. 5.0
      Former Employee, more than 1 year

      Best hob!

      Nov 19, 2021 - Emergency Preparedness Coordinator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Personal. The team was awesome to work with

      Cons

      There are no cons working here.

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    3. 3.0
      Former Employee

      HAL Review from former Manager

      Nov 20, 2021 - Food and Beverage Supervisor in Manila, Manila
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good cruise ship company to work , fair and good working environment

      Cons

      there's a little sort of racial discrimination between different nationalities which is common in an international working place

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    4. 2.0
      Current Employee

      No autonomy

      Nov 19, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Honestly don’t have a ton

      Cons

      Upper management has to approve literally everything. They give you no autonomy to do your job. And last minute updates are CONSTANT.

      Continue reading
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    5. 5.0
      Former Employee, more than 3 years

      Hands down favorite company to work for

      Oct 24, 2021 - Anonymous Employee in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel industry can be very fun to work in and the people were fantastic

      Cons

      Pay is not very competitive

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    6. 2.0
      Former Employee, more than 5 years

      Would recommend purely as a stepping stone.

      Nov 7, 2021 - Deck Officer in Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Long trips mean you quickly obtain sea time, enabling you to move on to better offers elsewhere. I wouldn’t recommend staying there much longer than required to get your tickets and move on to a better company.

      Cons

      A surprising amount of onboard charges. Such as $40 for roughly 500-600Mb internet. I found the culture onboard to be pretty toxic. I felt people enjoyed the failure of others rather than being encouraged to succeed. Forced family-style corporate culture, which I found pretty nauseating. Everyone has to call each other ‘teammates’ now for some reason. I would much instead you were treated like a proper employee.

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    7. 1.0
      Former Employee, more than 5 years

      Toxic

      Nov 20, 2021 - Maritime Officer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Sometimes they let you eat in the speciality restaurants.

      Cons

      This is not a good company. HAL promotes a toxic working environment, nepotism, bullying, violates MLC 2006 on a regular basis, promotes people on the basis of nationality, doesn't provide training necessary to perform your job, badly organised departments, skewed rank structure, a shoreside team that knows nothing about the maritime industry. Just all round a terrible place to work. I would strongly suggest avoiding HAL at all costs.

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    8. 3.0
      Former Employee

      Revenue Planning and Forecast Manager

      Oct 18, 2021 - Sales Revenue Planning Manager in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good pay, friendly work environment

      Cons

      some resistance to change in ways of working, quite hierarchical

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    9. 4.0
      Current Employee, more than 1 year

      Sales manager Seattle

      Oct 2, 2021 - Sales Manager in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits great team environment

      Cons

      Unstructured at times and leadership questionable

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    10. 4.0
      Former Employee, more than 3 years

      Good Place to work

      Sep 29, 2021 - Reservations Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home, provides equipment, benefits.

      Cons

      They changed to an accrual of PTO.

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    Viewing 1 - 10 of 442 Reviews

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