I write this review as a heartfelt warning to those considering taking a position at LUCHFORD. I wish I’d taken heed of Glassdoor reviews prior to accepting a position, and listened to the many contacts, recruiters and industry peers who tried to warned me. Do listen. There is no smoke without fire, and LUCHFORD is ablaze.
I will stick purely to the truth of my own experience, with as much hard evidence as possible as I am not angry to have left, just relieved, and do not wish to be inflammatory:
You will be sold the dream during the interview process, but be warned the reality is very, very different. There is an expectation that everyone should work multiple job roles outside their own, pipped as "teamwork" whereas it is in fact exploitation as no profits for extra exertion go to staff (more on below). For example the MD also the CEO’s PA.
The storyline that management, particularly the CEO, believe is that they’re inclusive, supportive, and nurturing team-players. Quite the opposite is true. Again evidenced by the fact that (beyond management, for whom I cannot comment) bonuses have not been granted in as many years: showcasing a lack of appreciation, gratitude and distillation of worth from the CEO to her employees.*
*Though I understand that more recently bonuses could not be granted due to the business not being able to reconstruct itself into a 21st Century agency. It remains very traditional & analogue, lacking a digital department and so ability to win future-facing clients.
Many decent, moral employees have either left of their own volition or been managed and/or bullied out. Only those in the CEO's image at remain & will thrive: unsympathetic and unsupportive individuals.
And finally: there is no HR department, which speaks volumes. If there were I feel the mistreatment of staff could be rectified through a 3rd party as opposed to through the continual anguish displayed on this platform.