LoyaltyOne Reviews

Thank you for your review. We work hard to make AIR MILES an amazing place to work and take great pride when we receive 5-star reviews from current Associates. I agree, we do have a fantastic culture and we make it a priority to invest in the health and well-being of our Associates. Our annual wellness subsidy helps Associates achieve their health and fitness goals and although our Wellness Centre is currently closed, our fitness classes can still be accessed online daily. We are certainly missing having breakfast and lunch at our bistro but hope that our Associates are taking advantage of the Home Office subsidy that was provided to make settling into work-from-home routines more comfortable. We do offer a competitive health benefits plan for all of our full-time and part-time, permanent Associates from their very first day. This year, we enhanced our benefits offering by making available to all associates a cognitive behavioural based therapy tool called Beacon – this provides our associates with access to registered mental health professionals. I hope that you have been able to take advantage of all the benefits available to you. Thank you for all that you do, and thanks again for taking the time to provide feedback. Dimitri Benak VP, People and Culture

Thank you for providing your feedback. AIR MILES has passionate, hardworking and innovative people who drive our vision forward. We are proud of our downtown office and invested a lot of time and thought in order to make it a space where our Associates can feel comfortable and inspired. To help our Associates feel a similar comfort in their work from home routines due to the current pandemic, we have offered a Home Office Subsidy to purchase items to help them settle into their new workspaces. I’m disappointed to hear you feel our culture is inauthentic and it surprises me because one of our core values is authenticity. I regularly see Associates and Leaders demonstrating this value and it is one of the things that I love most about working at AIR MILES. Furthermore, we aim to provide a culture of recognition, celebrations and growth/development, all of which are deeply integrated into our programs and processes. Our weekly video updates from our AIR MILES President, frequent prize giveaways and at home concerts have also helped us bring our culture to life while we work remotely. Again, I appreciate you leaving a review and wish you all the best in your career. Dimitri Benak VP, People and Culture

Thanks for leaving your review, we appreciate the feedback. Our Customer Care Ambassadors are the voice of the AIR MILES brand and we aim to provide a fun environment and the right challenges to keep all of our Associates engaged and motivated. I understand that the environment is fast-paced and we do have high expectations in order to best support our Collectors. Creating a world class experience for our Collectors is important for us and we are proud to be recognized in the top 5% of call centres in Canada for this reason. Change can cause uncertainty and last year was a big year for our company where we made critical changes to our business. With these changes, however, we are better positioned to deliver on our goals of enhancing our technical capabilities and improving our Collector experience to drive our mission of Rewarding Canadians Every Day. We are excited about the direction we are heading in, and for what’s to come. Thank you again for leaving a review. I wish you all the best in your career. Dimitri Benak VP, People and Culture

Thanks for taking the time to share your perspective; we appreciate your feedback and I know people value hearing from current Associates. Leadership development is important to us and is a critical component of our culture, so I’m happy to hear that you have seen a positive impact from our Leaders. We care about all our Associates and provide resources to invest in their growth and development. We don’t want to just be ‘good enough’, we’re always striving to be better and we want to help our Associates get there, and celebrate them along the way. I appreciate you calling that out. In regards to your comment on pay, market data helps us ensure that our salary ranges remain competitive and our Total Rewards team reviews market changes regularly making updates to our salary ranges as necessary to keep us competitive. In addition to salary we offer many other perks and rewards to recognize the hard work of our Associates. We’ll keep working hard to ensure AIR MILES remains a great place to work. Thank you for all that you do, and thanks again for taking the time to provide feedback. Dimitri Benak VP, People and Culture