LoyaltyOne Reviews

Updated 10 Jan 2021

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3.0
49%
Recommend to a Friend
100%
Approve of CEO
LoyaltyOne Interim CEO Charles Horn (no image)
Charles Horn
2 Ratings
Pros
Cons
  • "Awaiting on a buyer for AIR MILES(in 16 reviews)

  • "Uncertainty in future of the business as it is widely suspected that the US parent company is looking to sell LoyaltyOne(in 12 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Helpful (1)

    "Great place to get exposure"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time for more than a year

    Pros

    A lot of cross-functional exposure which offers a great understanding to different aspects of a campaign

    Cons

    Not really open to taking risks and reinventing the wheel

  2. "Great place to work..if you follow their system"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Agent in Toronto, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at LoyaltyOne full-time for more than a year

    Pros

    Great Support System, constant coaching

    Cons

    Management Disconnected from employees. Needs work on hierarchy

    Continue reading

  3. Helpful (1)

    "amazing place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager Accounting in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time for more than 5 years

    Pros

    company culture and percs like subsidised cafeteria, fitness classes, fitness subsidy etc

    Cons

    benefits could be higher at L1

    LoyaltyOne Response

    October 27, 2020VP, Talent and Workplace Experience

    Thank you for your review. We work hard to make AIR MILES an amazing place to work and take great pride when we receive 5-star reviews from current Associates. I agree, we do have a fantastic culture and we make it a priority to invest in the health and well-being of our Associates. Our annual wellness subsidy helps Associates achieve their health and fitness goals and although our Wellness Centre is currently closed, our fitness classes can still be accessed online daily. We are certainly missing having breakfast and lunch at our bistro but hope that our Associates are taking advantage of the Home Office subsidy that was provided to make settling into work-from-home routines more comfortable. We do offer a competitive health benefits plan for all of our full-time and part-time, permanent Associates from their very first day. This year, we enhanced our benefits offering by making available to all associates a cognitive behavioural based therapy tool called Beacon – this provides our associates with access to registered mental health professionals. I hope that you have been able to take advantage of all the benefits available to you. Thank you for all that you do, and thanks again for taking the time to provide feedback. Dimitri Benak VP, People and Culture

  4. Helpful (9)

    "Great people, inauthentic culture"

    2.0
    Former Employee - Senior Business Analyst in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at LoyaltyOne full-time for more than a year

    Pros

    Great people, good office space, interesting work, autonomy

    Cons

    Surface level perks with an inauthentic culture where it matters - creates a stressful day to day experience.

    LoyaltyOne Response

    October 27, 2020VP, Talent and Workplace Experience

    Thank you for providing your feedback. AIR MILES has passionate, hardworking and innovative people who drive our vision forward. We are proud of our downtown office and invested a lot of time and thought in order to make it a space where our Associates can feel comfortable and inspired. To help our Associates feel a similar comfort in their work from home routines due to the current pandemic, we have offered a Home Office Subsidy to purchase items to help them settle into their new workspaces. I’m disappointed to hear you feel our culture is inauthentic and it surprises me because one of our core values is authenticity. I regularly see Associates and Leaders demonstrating this value and it is one of the things that I love most about working at AIR MILES. Furthermore, we aim to provide a culture of recognition, celebrations and growth/development, all of which are deeply integrated into our programs and processes. Our weekly video updates from our AIR MILES President, frequent prize giveaways and at home concerts have also helped us bring our culture to life while we work remotely. Again, I appreciate you leaving a review and wish you all the best in your career. Dimitri Benak VP, People and Culture

  5. "nada"

    3.0
    Current Employee - Licensed Practical Nurse in Toledo, OH

    I have been working at LoyaltyOne full-time

    Pros

    It is a fulltime job

    Cons

    nothing negative to say here

  6. "Good company"

    4.0
    Former Employee - Customer Service Specialist in Mississauga, ON

    I worked at LoyaltyOne full-time

    Pros

    Casual work environment, Nice people, Helpful staff, Good training, Nice activities

    Cons

    Hard during program changes, Outdated documentation, Some shifts are not optimal

    LoyaltyOne Response

    October 27, 2020VP, Talent and Workplace Experience

    Thanks for leaving your review, we appreciate the feedback. Our Customer Care Ambassadors are the voice of the AIR MILES brand and we aim to provide a fun environment and the right challenges to keep all of our Associates engaged and motivated. I understand that the environment is fast-paced and we do have high expectations in order to best support our Collectors. Creating a world class experience for our Collectors is important for us and we are proud to be recognized in the top 5% of call centres in Canada for this reason. Change can cause uncertainty and last year was a big year for our company where we made critical changes to our business. With these changes, however, we are better positioned to deliver on our goals of enhancing our technical capabilities and improving our Collector experience to drive our mission of Rewarding Canadians Every Day. We are excited about the direction we are heading in, and for what’s to come. Thank you again for leaving a review. I wish you all the best in your career. Dimitri Benak VP, People and Culture

  7. Helpful (3)

    "Pretty decent with some flaws"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant in Mississauga, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at LoyaltyOne full-time for more than 8 years

    Pros

    Awesome work from home program Great Co workers Training

    Cons

    Customer care leaders and coaches are assorted quality. Extremely Stressful environment, job performance is partly based on what your collectors say about you which wait times, airline policy etc are all beyond your control. The surveys are a waste of money since we are monitored to death. Big divide between treatment of corporate and call centre. (they get free snacks, catered events etc.) Wages are low, uncertainty about future because of SLT shakeup and the rumours of selling airmiles Technology is outdated

    Continue reading

    LoyaltyOne Response

    September 25, 2020VP, Talent and Workplace Experience

    Thanks for taking time to share your point of view. We too are proud of the great talent at AIR MILES. Our Work from Home program for our Care Associates allows for many benefits including increased work-life balance, time with family, comfort of working in your own space, as well as positive impacts to the environment. I’m glad to hear you’re enjoying it. I appreciate that you value the training that we offer at AIR MILES. Our commitment and approach to training focuses on courses that help Associates enhance their capabilities to maximize performance as individuals, within their teams and to support the overall growth of the business. We invest in our learning and career development platforms to give our associates the tools they need to succeed. In reading over your list of cons and advice to management, let me first start off by thanking you for providing this insight. I understand that the environment is sometimes stressful, especially this year due to unforeseen circumstances resulting from COVID-19. Creating a world class experience for our Collectors is important for us and we are proud to be recognized in the top 5% of call centres in Canada for this reason. With respect to the surveys we send out several times a year, we do this to better understand what’s working well and areas to affect positive change. We take the time to listen and put feedback into motion. We believe celebrating our Associates is essential to our business. Based on roles, location and logistics how we celebrate may look different but nonetheless we find ways to celebrate wins, milestones or ‘just for fun’ and we take a lot of pride in giving you something to brag about, like the flexibility our Call Centre has to work from home 100% of the time. I know that change can cause uncertainty and last year was a big year for our company where we made critical changes to our business. With these changes, however, we are better positioned to deliver on our goals of enhancing our technical capabilities and improving our Collector experience to drive our mission of Rewarding Canadians Every Day. We are excited about the direction we are heading in, and for what’s to come. Again, I appreciate you taking the time to provide feedback. Thank you for all that you do. Dimitri Benak VP, People and Culture

  8. "Great place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer II in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time for more than 3 years

    Pros

    Great leadership, recognition and room for growth

    Cons

    They pay on the lower end of competitive salary range.

    LoyaltyOne Response

    September 25, 2020VP, Talent and Workplace Experience

    Thanks for taking the time to share your perspective; we appreciate your feedback and I know people value hearing from current Associates. Leadership development is important to us and is a critical component of our culture, so I’m happy to hear that you have seen a positive impact from our Leaders. We care about all our Associates and provide resources to invest in their growth and development. We don’t want to just be ‘good enough’, we’re always striving to be better and we want to help our Associates get there, and celebrate them along the way. I appreciate you calling that out. In regards to your comment on pay, market data helps us ensure that our salary ranges remain competitive and our Total Rewards team reviews market changes regularly making updates to our salary ranges as necessary to keep us competitive. In addition to salary we offer many other perks and rewards to recognize the hard work of our Associates. We’ll keep working hard to ensure AIR MILES remains a great place to work. Thank you for all that you do, and thanks again for taking the time to provide feedback. Dimitri Benak VP, People and Culture

  9. Helpful (12)

    "A reflection of the corporate world"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Coordinator in Toronto, ON
    Doesn't Recommend
    Negative Outlook

    I worked at LoyaltyOne full-time for more than 8 years

    Pros

    Incentives like bonuses, and Airmiles, good vacation, gym, some great, smart people

    Cons

    Toxic, culture of fear, harassment from "high ups".

    Continue reading
  10. "Great people"

    4.0
    Current Employee - Software Developer 
    Recommends
    Positive Outlook

    I have been working at LoyaltyOne full-time

    Pros

    Kind and reliable people to work with

    Cons

    Work can be stressful at times

Viewing 1 - 10 of 276 English Reviews