LoyaltyOne Employee Reviews about "great people"

Updated 10 Oct 2020

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3.4
62%
Recommend to a Friend
100%
Approve of CEO
LoyaltyOne Interim CEO Charles Horn (no image)
Charles Horn
4 Ratings
Pros
Cons
  • "Awaiting on a buyer for AIR MILES(in 16 reviews)

  • "Uncertainty in future of the business as it is widely suspected that the US parent company is looking to sell LoyaltyOne(in 12 reviews)

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Reviews about "great people"

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  1. Helpful (9)

    "Great people, inauthentic culture"

    2.0
    Former Employee - Senior Business Analyst in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at LoyaltyOne full-time for more than a year

    Pros

    Great people, good office space, interesting work, autonomy

    Cons

    Surface level perks with an inauthentic culture where it matters - creates a stressful day to day experience.

    LoyaltyOne Response

    October 27, 2020VP, Talent and Workplace Experience

    Thank you for providing your feedback. AIR MILES has passionate, hardworking and innovative people who drive our vision forward. We are proud of our downtown office and invested a lot of time and thought in order to make it a space where our Associates can feel comfortable and inspired. To help our Associates feel a similar comfort in their work from home routines due to the current pandemic, we have offered a Home Office Subsidy to purchase items to help them settle into their new workspaces. I’m disappointed to hear you feel our culture is inauthentic and it surprises me because one of our core values is authenticity. I regularly see Associates and Leaders demonstrating this value and it is one of the things that I love most about working at AIR MILES. Furthermore, we aim to provide a culture of recognition, celebrations and growth/development, all of which are deeply integrated into our programs and processes. Our weekly video updates from our AIR MILES President, frequent prize giveaways and at home concerts have also helped us bring our culture to life while we work remotely. Again, I appreciate you leaving a review and wish you all the best in your career. Dimitri Benak VP, People and Culture

  2. Helpful (8)

    "Lack of leadership"

    1.0
    Former Employee - Manager in Toronto, ON
    Negative Outlook

    I worked at LoyaltyOne full-time for more than 3 years

    Pros

    Some great people below leadership

    Cons

    Dated executives, no vision, president is a goof ball and his leadership team are bullies. Especially the marketing team. Client service no longer has any leadership since they made changes last year.

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    LoyaltyOne Response

    July 13, 2020VP, Talent and Workplace Experience

    Thanks for taking the time to provide feedback. I agree, we have great people at AIR MILES! Leadership development is important to us and we consistently invest in ongoing training and development for all of our associates and leaders. We have also implemented a Leadership Performance Objective this year to give us insight and measure the areas in which we aim to focus attention on for continued growth and development of our leaders. The comments you made around bullying are concerning as we have a zero tolerance policy as it relates to bullying or harassment of any kind. We have several ways for associates to report any conduct that they feel is unwelcome so that it can be appropriately addressed. Over the past few years we have been more intentional about not only communicating our vision, but giving our associates the opportunity to shape it. That’s one of the reasons we have a robust annual planning process that all associates are invited to participate in – giving everyone an opportunity to share valuable insights and recommendations to help bring our vision of becoming Canada’s Favourite Loyalty Program to life. Thanks again for leaving a review. I wish you all the best in your career. Dimitri Benak VP, Talent and Workplace


  3. Helpful (8)

    "False. Beware."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Negative Outlook
    No Opinion of CEO

    I have been working at LoyaltyOne

    Pros

    Great people. Great building. Great benefits.

    Cons

    Up for sale. LoyaltyOne has been dissolved and they are selling up. Precima has been sold. Awaiting on a buyer for AIR MILES. Recent posts on social media about an avid “collector” who submitted a cartoon about a recent promotion. That “collector” is actually a marketing exec who’s followers have tripled since the post and is now monetizing from the repost. Embarrassing lack of leadership. Embarrassing lack of truth towards the public. Just let it go

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  4. "Awesome place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time for more than a year

    Pros

    Great people, environment, work life balance, benefits, subsidized lunch, snacks, vacation allowance and location!! It really is a great place to work.

    Cons

    None that I can think of.

  5. "Great culture"

    5.0
    Current Intern - Analyst 

    I have been working at LoyaltyOne

    Pros

    Great people at the company

    Cons

    Downsizing at the company unfortunately

  6. Helpful (1)

    "Great people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Financial Analyst 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LoyaltyOne full-time for more than a year

    Pros

    Great people to work with. Motivated professionals

    Cons

    Work life balance is not great. 12+ hour days are common.

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  7. Helpful (23)

    "Unethical HR Dept/Smoke and Mirrors"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at LoyaltyOne full-time for more than 10 years

    Pros

    -Beautiful new offices with amenities galore, patios, staff cafeteria, barista bar -Overall good culture, some great people across the business

    Cons

    The department that should be the most ethical, setting an example for the rest of the company, is by far the least. The leadership of Human Resources is seemingly immune to any recourse for the turmoil and constant turnover in their group. Everyone unfortunate enough to roll up under this regime (even indirectly or several levels removed) can look forward to being treated with suspicion, scrutiny, and mistrust, unless you happen to be one of the chosen ones. Favouritism and special treatment are rampant. Ethics complaints swiftly swept under the rug. Constant turnover (except at the top, of course) results in scope creep for those who manage to stay on because the leadership likes to experiment with not backfilling roles in order to appear leaner and "do more with less". No advancement for subject matter experts with years of experience and significant accomplishments if you don't fit in with their warped, cult-like ideals. They'd sooner have the tenured people out anyways, so that they can bring in cheaper talent or one of their cronies from another shop. Criticism (constructive or otherwise) is instantly crushed. Need proof? Just watch for the one or two extremely positive reviews that will immediately follow this one. The HR team are regularly astroturfing these reviews by soliciting individuals from around the business, or just writing them themselves. They are obsessed with image, perception and survey results. The beautiful new office that all of the reviews rave about is the ultimate monument to this. It is merely an illusion, a tool that they can use to seduce new talent and submit pictures of to win "best employer" awards. On a whole, the HR philosophy is to value the talent that they don't have yet, over the talent that they do have. Everyone is replaceable, and the next best hire is always just around the corner. Once they've got you, that's it. Development and advancement are a carrot on a stick. Things may be just peachy elsewhere in the business, but if you are an HR or Workplace professional, stay far, far away.

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  8. Helpful (4)

    "Was Great"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Consultant in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at LoyaltyOne full-time for more than 3 years

    Pros

    - Lots of great people - Work/Life Balance - Subsidized Lunch

    Cons

    - Management, was fine until the CTO "quit" - No career growth here - Prefers contractors over full timers - Lots of politics - Very high turn-over rate

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  9. Helpful (4)

    "Sr. Business Analyst"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Great people, great office and location, open to change

    Cons

    no growth opportunities, not compensated accordingly to workload .

  10. Helpful (5)

    "Big say-do gap on company values"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at LoyaltyOne full-time

    Pros

    Engaged work force, lots of great people working there. Office settings quite pleasant and modern.

    Cons

    Company and top management surfing on its historical success. Company executives and literature describe great values to internal and external stakeholders but fail to deliver on those.

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