Petsense Employee Reviews about "upper management"
49% would recommend to a friend
(19 total reviews)
34% approve of CEO
Found 19 of over 243 reviews
Updated 30 Nov 2023
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Excerpts from user reviews, not authored by Glassdoor
- "bad management , understaffed, not properly trained for anything, managers take SO MANY smoke breaks" (in 19 reviews)
- "The store managers do the jobs of five people with the pay of one." (in 17 reviews)
- "The pay is low and the hours are not great." (in 16 reviews)
- "Upper management is cold and feels unreachable, not a lot of consideration for the employees in the company." (in 11 reviews)
- "Was always told 'I am the Store Manager i don't technically have to help with shipments and other duties." (in 6 reviews)
Reviews about "upper management"Return to all Reviews
- 1.016 Feb 2018Store ManagerCurrent Employee, more than 3 years
Customers are typically pet lovers which is nice. 20% discounts. Work with animal rescues. Sometimes you can get a good manager that makes you want to change the world.
Hypocrisy in upper management. They preach communication and treating your employees like they are valued, yet do not value the store teams. And HR is so horrible at effective communication that it’s almost laughable. The open door policy is a complete joke since whatever you say gets passed directly to the manager you are complaining about, which results in retaliation that is supported by corporate. HR has a bad habit of belittling issues and then gossiping about it to the rest of the upper management, which eventually reaches everyone else. Regional mgr and HR work hand in hand and will stab you in the back. Beware of them being friendly to your face while planning for you to leave the company either voluntarily or otherwise. If you upset HR, then your work life will be made miserable for that reason alone, enough to make you quit. They feel that if you quit, then you won’t file for unemployment or bring a lawsuit. HR is very afraid of POC and will take extra steps to make sure the termination paperwork is solid because they assume POC will file for unemployment or try to sue for discrimination, but don’t pay nearly as much attention to others. Fact. Led by people who are not comfortable with POC or LGBT. Progressive discipline is in place for people that do not fit either of those, but immediate termination is possible for those that do. This used to be a wonderful company to work for that valued the employee and made you want to work even for lesser wages. Now it’s all about the extra pennies on the bottom line at the cost of employee morale, not to mention the obvious discrimination. It’s just not worth it anymore.4
- 2.05 Oct 2014Anonymous EmployeeCurrent Employee
Helping customers with their animals
Upper Management is not connected to storesPetsense Response10y
Hey there, this is Josh from SST in Scottsdale. I am disappointed to hear that you feel that upper management is disconnected from the stores. Do you have any specific concerns or comments that I can address? I would love to figure out where the disconnect is so it can be fixed. Please feel free to reach out to me, anonymously if your prefer, at email@example.com.
- 4.019 Aug 2021Dog GroomerCurrent EmployeeThibodaux, LA
Commission pay - 55% on sales Flexible hours Friendly coworkers Quarterly appreciation rewards
Pay is variable - busy season vs slow season Upper management is unorganized No room for advancement
- 1.08 Mar 2018Store ManagerFormer Employee, less than 1 year
Wonderful animals, local rescues, I learned a lot about myself, animals were the best part.
Passion comes to die at Petsense. With the rapid expansion, they will push you into accepting more and more roles. They want to get stores open ASAP and will put anyone and everyone into the store manager position. They will not take the time to properly train you. It will be less than 15 hours hands on and then boom. The store is yours. Don't worry, you can call other managers and your market manager if you need help. They'll tell you they'll send someone for a day or two. It never happens. No one knows what's really going on at any given time. Upper management is a joke and seems to assume that everyone functions marvelously under a 'set it and forget it' system. Everything changes at the drop of a hat. Nothing is consistent. The store managers do the jobs of five people with the pay of one. Merchandising, social media management, community outreach, groom shop management, store management, all with their own demands and deadlines, some of which conflict. Paperwork out the wazoo, every little thing needs to be documented just right, and a lot of corporate buzzing. When your store is making sales plan, you're the king of the world. When it misses plan, you're 100% at fault and better find a way to fix it. Once you fall out of favor, they will look for anything to terminate you on, which typically ends up being 'falsifying corporate documents.' That sounds bad, but it covers everything from whether you signed off that you cleaned the bathrooms but didn't do it or signed off on a merchandising circular as having been completed when you genuinely missed a few tags. It's ridiculous.5
- 1.09 Dec 2016Store ManagerFormer Employee, more than 1 yearSomerset, KY
You get to spend a lot of time with the community and with dogs and cats, learning about the products, it's great for anyone who loves animals, just not recommended for a store manager position.
Discount isn't the best, the upper management is awful, they expect way too much from store managers. Too much paperwork and things are not in order or up to date. It's a very stressful work environment.1
- 1.08 Jan 2018KeyholderCurrent Employee, more than 1 yearHouston, TX
First access to marked down products with additional employee discount and goodies sent from vendors. Easy job for associate. I like the feel of small stores with high quality customer service (usually, not always).
Vendors treat the employees better than the actual company. Upper company managers nit picks and is demeaning to store managers and their staff. They don’t support the store like they are suppose to. Employees keep leaving due to treatment and unrealistic expectations that is impossible if a store has a small staff. Unless you kiss butt, you will be treated poorly. They keep complaining about inventory increases despite all the stores getting $1000 worth of promotional products coming in every month that no one sells and eventually expires losing us money. Upper management also thinks they shouldn’t follow rules they hold their underlings to. It’s like high school with lots of gossiping and backstabbing. The whole company will learn about everything private because no one knows how to keep their mouth shut which makes their open door policy useless because there will be retaliation. Also the amount of hours given are pathetic. Unless you’re a manager, good luck getting even 25 hours a week and that’s being generous. Benefits also suck for full time employees.
- 3.09 Apr 2017Store ManagerFormer Employee, more than 5 years
Fun environment. Vast opportunities to advance at store level and with new store setup projects. Other mentor roles available within each market. Comparable salary. Without issue, I was given time off when I encountered family emergencies or health issues. Pets, pets, pets! Opportunities to practice community outreach and fundraising for rescues and shelters. Corporate office encourages new ideas and suggestions. You get to learn a ton about pets and pet nutrition both at the yearly manager summit and during day to day operations.
Processes are still being refined and streamlined, so there are a lot of communication issues between stores and the corporate office. Retail will never be a static environment. However, I think there are too many promotions and changes happening simultaneously, leaving store managers' focus too thin. The culture has changed out of necessity as the company continues to grow. However, the general tone of upper management had somewhat devolved to condescension and negativity. My Personal belief is that if I feel respected and valued, I'll do a better job, be better with customers, and I'll be a better example/ leader for my team. That's not to say I didn't feel at all valued or respected, but my perception is that so much pressure was being put on upper management, they in turn changed their communication style toward us as managers and put pressure on us. And some pressure is necessary. But I think there's a better way to deliver it. Unless you want to be a DM, there is very little opportunity for advancement.1
- 1.08 Sept 2020Sales Associate/Key HolderCurrent Employee, more than 3 years
Easy job Good pay Friendly coworkers Work with pets
Bad communication from upper management No pay raises Corporate does not care about employees Not enough hours so employees will be working alone in the store
- 2.08 May 2019KeyholderFormer Employee, more than 1 yearChehalis, WA
Petting animals, great customers, great coworkers
Upper management is cold and feels unreachable, not a lot of consideration for the employees in the company. Salaries are low.3