Petsense Employee Reviews about "upper management"

Cons

Hypocrisy in upper management. They preach communication and treating your employees like they are valued, yet do not value the store teams. And HR is so horrible at effective communication that it’s almost laughable. The open door policy is a complete joke since whatever you say gets passed directly to the manager you are complaining about, which results in retaliation that is supported by corporate. HR has a bad habit of belittling issues and then gossiping about it to the rest of the upper management, which eventually reaches everyone else. Regional mgr and HR work hand in hand and will stab you in the back. Beware of them being friendly to your face while planning for you to leave the company either voluntarily or otherwise. If you upset HR, then your work life will be made miserable for that reason alone, enough to make you quit. They feel that if you quit, then you won’t file for unemployment or bring a lawsuit. HR is very afraid of POC and will take extra steps to make sure the termination paperwork is solid because they assume POC will file for unemployment or try to sue for discrimination, but don’t pay nearly as much attention to others. Fact. Led by people who are not comfortable with POC or LGBT. Progressive discipline is in place for people that do not fit either of those, but immediate termination is possible for those that do. This used to be a wonderful company to work for that valued the employee and made you want to work even for lesser wages. Now it’s all about the extra pennies on the bottom line at the cost of employee morale, not to mention the obvious discrimination. It’s just not worth it anymore.

Cons

Pay is variable - busy season vs slow season Upper management is unorganized No room for advancement

Cons

Passion comes to die at Petsense. With the rapid expansion, they will push you into accepting more and more roles. They want to get stores open ASAP and will put anyone and everyone into the store manager position. They will not take the time to properly train you. It will be less than 15 hours hands on and then boom. The store is yours. Don't worry, you can call other managers and your market manager if you need help. They'll tell you they'll send someone for a day or two. It never happens. No one knows what's really going on at any given time. Upper management is a joke and seems to assume that everyone functions marvelously under a 'set it and forget it' system. Everything changes at the drop of a hat. Nothing is consistent. The store managers do the jobs of five people with the pay of one. Merchandising, social media management, community outreach, groom shop management, store management, all with their own demands and deadlines, some of which conflict. Paperwork out the wazoo, every little thing needs to be documented just right, and a lot of corporate buzzing. When your store is making sales plan, you're the king of the world. When it misses plan, you're 100% at fault and better find a way to fix it. Once you fall out of favor, they will look for anything to terminate you on, which typically ends up being 'falsifying corporate documents.' That sounds bad, but it covers everything from whether you signed off that you cleaned the bathrooms but didn't do it or signed off on a merchandising circular as having been completed when you genuinely missed a few tags. It's ridiculous.

Cons

Discount isn't the best, the upper management is awful, they expect way too much from store managers. Too much paperwork and things are not in order or up to date. It's a very stressful work environment.

Cons

Vendors treat the employees better than the actual company. Upper company managers nit picks and is demeaning to store managers and their staff. They don’t support the store like they are suppose to. Employees keep leaving due to treatment and unrealistic expectations that is impossible if a store has a small staff. Unless you kiss butt, you will be treated poorly. They keep complaining about inventory increases despite all the stores getting $1000 worth of promotional products coming in every month that no one sells and eventually expires losing us money. Upper management also thinks they shouldn’t follow rules they hold their underlings to. It’s like high school with lots of gossiping and backstabbing. The whole company will learn about everything private because no one knows how to keep their mouth shut which makes their open door policy useless because there will be retaliation. Also the amount of hours given are pathetic. Unless you’re a manager, good luck getting even 25 hours a week and that’s being generous. Benefits also suck for full time employees.

Cons

Processes are still being refined and streamlined, so there are a lot of communication issues between stores and the corporate office. Retail will never be a static environment. However, I think there are too many promotions and changes happening simultaneously, leaving store managers' focus too thin. The culture has changed out of necessity as the company continues to grow. However, the general tone of upper management had somewhat devolved to condescension and negativity. My Personal belief is that if I feel respected and valued, I'll do a better job, be better with customers, and I'll be a better example/ leader for my team. That's not to say I didn't feel at all valued or respected, but my perception is that so much pressure was being put on upper management, they in turn changed their communication style toward us as managers and put pressure on us. And some pressure is necessary. But I think there's a better way to deliver it. Unless you want to be a DM, there is very little opportunity for advancement.

Cons

Upper management is a joke and will not help you

Cons

Bad communication from upper management No pay raises Corporate does not care about employees Not enough hours so employees will be working alone in the store

Cons

Upper management is cold and feels unreachable, not a lot of consideration for the employees in the company. Salaries are low.