Phenom Reviews

3.6

62% would recommend to a friend

(1,159 total reviews)
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Mahe Bayireddi

73% approve of CEO

64% positive business outlook

Phenom has an employee rating of 3.6 out of 5 stars, based on 1,159 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Phenom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
8 Apr 2021

DO NOT JOIN THIS COMPANY

Recommend
CEO approval
Business outlook

Pros

All the pros of having a job. you get to pay rent and buy food.

Cons

Employees at the India (Hyderabad) office are at the absolute bottom of the food chain here in terms of how much the company cares about them. The company is not at all concerned with the well being/mental health or personal/proffesional growth of the employees. Unrealistic deadlines without any planning of any kind at any stage is the norm here. The sales team/leadership would promise features/products to clients without any kind of strategy or plan, and then all the pressure would be on the teams to get the feature shipped. No importance is given to design/architecture or building something properly. The leadership has no idea or interest in building good technology, neither do they have the technical know how. The guy who heads the technology doesn't know the difference between a POC, and an MVP ready for production. Almost all the products are full of hack jobs, that keep breaking, and then employees are pressured again to fire fight, make hot fixes, and somehow keep things running. rince . repeat. The result is the employees are constantly stressed out trying to meet unrealistic deadlines, and releases, and eventually burn out. And all of this while writing crappy code (since no time is given to research and build things well), and not following any good practices, which results in no growth in the employee's skill set. The company and leadership actively encourages working overtime and weekends, and people are made to feel guilty if they don't work 11-12 hours days. The line 'We are a growing startup, and this is how it is everywhere. Once we stabilize, things would get better' has been continuously fed to the employees as an excuse for terrible work culture and unreasonable work pressure for almost a decade since this company was founded All of the above is what the company expects from the employees. Now I'll come to how the company treats the employees. They used covid as an excuse to take as much advantage of their employees as they could. Even though there was no loss in revenue or business (Their business and clients actually grew during the pandemic. source : There is a company wide slack channel where all the new deals are posted), salary cuts were in place for months. Forget about hikes, the variable component of everyone's salary was cancelled. And while the current employees were being treated like this in the name of loss in revenue due to the pandemic, the company had enough money to acquire three companies during this time, and constantly hire new people every day for months. The leadership blatantly lies to the new joinees. Even while they were cancelling the variable pay of current employees, they were promising new joinees that no part of the variable pay would be deducted. Do not join this company under any circumstances if you value your sanity, or growth. DO NOT BELIEVE THE POSITIVE GLASSDOOR REVIEWS. Even though I haven't experienced this personally, there's many people who have told me that the HR regularly approaches recent hires to write positive reviews for the company on glassdoor. You dont even have to believe this review. Just contact current employees on linkedIn and ask them about the day to day here.verify everything i've written here from them. you'll get the same picture I am trying to paint.

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Phenom Response
4y
Thank you for taking the time to share your feedback with us. After taking your feedback to our leadership team for further discussion, we do want to clarify some details of the original review. Phenom implemented several programs during COVID-19 in India to address employee’s health and well-being. During the heightened months of the pandemic, we offered on-call doctor support and treatment for employees, dependents, and extended family members. Phenom distributed oximeters and immunity kits to employees during the heightened months of the pandemic. We also initiated a Call Center for the general public, which you can find at Swaasa.org . Today we continue to put psychological safety at the forefront. Phenom hosted two vaccine drives for employees and their families in both of our India office locations. During the pandemic, Phenom did a company-wide salary reduction to avoid layoffs. This philosophy ensured financial stability in times of uncertainty. Once the company adjusted and sales were streamlined, Phenom reversed the salary reduction and also paid back the income that was deducted from each employee. We wish that you would have had a more enjoyable experience during your time at Phenom, and we thank you again for sharing your feedback. We hope we were able to clarify some of your concerns.
1.0
27 Dec 2018

Smoke and mirrors

Recommend
CEO approval
Business outlook

Pros

i really tried to think of one but I can't

Cons

Without sugarcoating it, prospects were lied to to make sales. The culture was say Yes, get signature, then see if we could do things we promised. Our sales team was really good at getting contracts signed but every implementation I was on (at least 10) the contracts were full of features and functions that we didn't have. And I was given very few resources in implementing-the reason i quit was because the focus wasn't on implementation, it was on sales and being able to say they have more customers than our competitors. And working around India timezones was awful.

1.0
9 Sept 2021
Recommend
CEO approval
Business outlook

Pros

The company’s mission to help people find jobs is admirable. These products do help streamline the hiring process. They work hard to build their corporate culture and put in the effort for company meetings highlighting wins across various teams.

Cons

This is a very challenging role with long hours. You will act as an independent contributor. You will be on a “team” but there is no team structure or support to rely on. You will be given more work than you can support. As a result you will be working 60 hour weeks attempting to keep up. (It won’t help) You clients can tell your maxed out and your manager will tell you to either “figure it out” or say “phenom isn’t for everyone” This is a strong escalation culture. Clients will escalate everything because they are trained to do so. You will then be pulled into meetings with VPs and occasionally the CEO where you will be cursed out and asked to explain why this reached their level. Meanwhile the topic at hand is something completely out of your control. Your counterparts on other teams are also stretched to thin and will not be able to join you on client calls or prep meetings. You will be given a 30 second notice or no notice at all to this standup. As a result clients will be angry and escalate. You will then be reprimanded for not controlling the calendar of your coworkers. The product changes rapidly. The training provided is very high level and typically outdated. (Note - you will not actually have time to complete your training- so it doesn’t matter that it’s outdated) You will be in front of clients with limited information on how the tools actually work while they ask you for feedback or knowledge transfer. When you try to ask other Engagement Managers or your Manager you will quickly discover that no one knows how the products work. In 6 months the EM team saw almost a 50% turnover rate. This role doesn’t last long for most. It was not good for my mental health. I was very anxious during my time at Phenom. I knew I was failing my clients and stressing over my schedules. While I felt like this I kept getting reassurance from my boss that it would all work itself out, but when you miss due dates and have no actual support it just digs deeper into that hole. This isn’t a role that some just aren’t cut out for. This is a role no one should have to put up with. Phenom needs to make some major changes to get a project support staff that will stay for more than a year. My last con is the company push for Glassdoor review in your onboarding process. You will see most reviews for phenom are posted within a persons first week of employment. You can’t give a bad rating when you don’t know what you are in for yet.

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Glassdoor has 1,227 Phenom reviews submitted anonymously by Phenom employees. Read employee reviews and ratings on Glassdoor to decide if Phenom is right for you.