Rakuten Viki Reviews

Updated Jul 15, 2022

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Found 89 of over 117 reviews

4.0
63%
Recommend to a Friend
70%
Approve of CEO
Rakuten Viki CEO Sam Wu
Sam Wu
23 Ratings
Pros
  • "it was a nice experience at viki(in 15 reviews)

  • "Free lunch, company events, and not conforming to the standard 5 day work week(in 8 reviews)

  • Cons
  • "Viki culture is the reason why some people are staying for a long time but it's no longer what it's used to be(in 11 reviews)

  • "not many ppl in Singapore know of the product(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Good place to work

      Jun 7, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work life balance place

      Cons

      Product main market is not in SEA region

      1 person found this review helpful
    2. 5.0
      Current Employee, more than 1 year

      Good opportunities to learn and improving culture

      May 10, 2022 - Software Engineer in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - The management is open to new ideas and initiatives from employees to drive engineering improvements - There are ample opportunities for employees to take ownership of various projects and learn from it - Company seems to be building good momentum in pushing out new features and big improvements can be expected in the next few years - Management is creating more learning and sharing sessions among engineers such as project showcases & book clubs & invited speakers to share with engineers the business side of things in the company. - Company is creating more avenues to reward and appreciate employees' work

      Cons

      - Company needs to work on more efforts especially in HR side to attract more talents

      Continue reading
      1 person found this review helpful
    3. 4.0
      Current Employee, more than 8 years

      Company overall

      Mar 2, 2022 - Accountant in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Healthy working environment, Great leadership, Work-life balance Employees have stock options

      Cons

      They change the annual leave policy recently which does not benefit employees during covid time

      Be the first to find this review helpful
    4. 5.0
      Current Employee, more than 1 year

      Good working environment and benefits

      Nov 13, 2021 - Anonymous Employee in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - colleagues are very capable in their work and mostly friendly and approachable - good pay and benefits (lunch+ happy hour allowances, PTO days, summer hours) - culture is open to new ideas and discussions - generally no politics. credit is given wherever due and mistakes are learnt from and addressed without finger pointing. - able to wfh

      Cons

      - team is very lean, features are delayed when ppl leave - not many ppl in Singapore know of the product

      Continue reading
      6 people found this review helpful
    5. 2.0
      Current Employee, more than 3 years

      Everything is going downhill and the best people are gone or leaving

      Nov 19, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Culture was good up until to 2018. - Smartest people I've ever worked with. - Support during pandemic is quite okay and no employees were laid off from what I know. - Flexible hours although depends on the team you're in. - Most of the people here are really good at their job however... see cons below.

      Cons

      - Viki culture is the reason why some people are staying for a long time but it's no longer what it's used to be. - Silent workers who are really good at their job are not recognized and Exec team doesn't appreciate them. - We're losing key people (PMs, engineers, regular staff) and it's damaging the productivity due the current situation which is the Execs are either blind or doesn't care about what is happening as long as the monthly financials are above budget. - Staff get blamed a lot by the higher management so if there are issues, you'll probably do most of the heavy lifting and be left alone to solve it.

      Continue reading
      12 people found this review helpful
    6. 5.0
      Current Employee, more than 1 year

      Good People And Company Culture

      Oct 27, 2021 - Anonymous Employee in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Colleagues are supportive and available to help; Most people are very hardworking -Flexible working hours, trusted by my manager -Wide exposure/responsibilities and opportunities to create an impact -One of the most comprehensive insurance I have ever seen, good for family as well -Management teams are considered quite down to earth

      Cons

      -Very fast pace -Be prepared to work with lots of moving parts and be comfortable dealing with ambiguity

      3 people found this review helpful
    7. 1.0
      Current Employee, more than 3 years

      The best people have already left. This place is no longer what it used to be

      Oct 25, 2021 - Senior Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great product - Modern tech stack - Free WFH allowance during COVID-19 - Friday afternoons are off days - Swags from Rakuten

      Cons

      - Senior management does not have a game plan. The seem to be cruising. - The best engineers have left. The company went downhill since the start of COVID-19 and we have a lot of difficulty hiring. Still, the management refuses to acknowledge the problem because our tenure is "better than the average." - Current set of managers are either toxic, incompetent, or both. - A LOT of tech debt that never gets resolved. - A LOT of fingerpointing. It's difficult to get things done.

      4 people found this review helpful
    8. 5.0
      Former Employee, more than 3 years

      Good engineering culture. Will miss people a lot.

      Sep 2, 2021 - Software Engineer in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Engineering culture is great. - Colleagues are talented and helpful.

      Cons

      - Overload due to lack of manpower - Sync between Engineer and Execs not so good.

      1 person found this review helpful
    9. 2.0
      Former Employee

      Serious changes are needed for the company to succeed.

      Sep 1, 2021 - Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Co-workers are awesome. I love my team. - HR quite good at fighting for benefits. Free lunch, company events, and not conforming to the standard 5 day work week.

      Cons

      - Viki is not at all equipped to fight its competitors. Netflix is on its way to capture the demand for streaming Asian Dramas in different regions. Other companies like Viu and iflix have also conquered markets that Viki has a low market presence in, stifling our growth. - Product has not moved in the last 2 years. Reskinning the UI with no improvements is not counted. - Career opportunities used to be quite bad, now slightly better. Heard that it took over 2 years for the company to roll out titles and career progression for engineers. - Some executives are more concerned about addressing internet reviews than addressing current employees. All-hands should not be used for issues like this. - Project management needs to be more scalable. Deadlines are consistently not met, due to them being too tight, and not based on each engineers' estimations. - Management doesn't seem to be listening to our concerns. There is an ongoing exodus of engineers departing from Viki - close to 40% since Covid lockdown. If you check the places these engineers are going to, not all of them are going to FAANG - people are not just leaving for better opportunities.

      Continue reading
      6 people found this review helpful
    10. 1.0
      Current Employee

      Overworked and underpaid for engineering

      Aug 29, 2021 - Software Engineer in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Used to have free lunches, and regular company bonding events

      Cons

      - US business teams treat SG engineering team as a factory - just deliver, don't think about what should be developed. Doesn't recognize that engineering needs effort to document / continuously upgrade systems to function properly. - Product leadership just wants to push more and more features out despite fewer number of engineers. Tries to deprioritize engineering fixes which make quality of life better - Lots of incidents & bugs. They do take time to get resolved, but you're still expected to deliver on other features despite having to take time to resolve these incidents. i.e., management doesn't care that you're overloaded. - A stepping stone company - everyone is staying until they get an offer from FAANG, or a higher pay elsewhere. - Claims to be diverse and inclusive, but doesn't actually go beyond changing the logo for one month. i.e. doesn't actually donate to LGBT organizations, just like many organizations that only pay lip service.

      Continue reading
      5 people found this review helpful
    Viewing 1 - 10 of 89 Reviews

    Rakuten Viki Reviews FAQs

    Rakuten Viki has an overall rating of 4.0 out of 5, based on over 117 reviews left anonymously by employees. 63% of employees would recommend working at Rakuten Viki to a friend and 58% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Rakuten Viki employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Rakuten Viki. This rating has improved by 17% over the last 12 months.

    63% of Rakuten Viki employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Rakuten Viki 4.4 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at Rakuten Viki to be career development, benefits, culture and the cons to be senior leadership, management.

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