Regus Reviews

Long hours with no pay but hours in lieu. Consistently short of staff so claiming hours and going on leave is complicated. Foreign employees on work passes are often bullied into submission eg. . “You need to help run another Centre until we find a replacement” - if you can manage, they don’t bother getting a replacement. If you contest, they tell you you have no choice. Do it or you leave. Pay raise is almost non-existent but they keeep adding to your responsibilities. Bonus is pathetic - $120 for the last quarter!! They constantly change the bonus structure to ensure you never meet your targets. Targets are ridiculous, based on systems that are out of your control eg. high NPS customer ratings but the billing system is SO flawed and it frustrates the clients that it’s almost impossible to get a positive review. Sales people are often authorized by management to approve dodgy deals and / or manipulate clients into signing agreements that bind them without living up to their “promises”. Promotions given are usually out of desperation, it’s cheaper to hire Community Associates then Community Managers. And once you’re a Community Manager, there are no other higher role unless you want to consider Sales.

Inadequate support from management on ground staffs. Company not willing to invest from bottom to top, employees trying their best to keep clients happy without enough support from the team. Accounts team is a joke for always missing out payments. No in house marketing team to support the direction of Centre events. Expecting CAs and CMs to improve location facilities and events. We don’t even have an interior designer to design our location, need CAs to source from ikea to buy decoration for the workspaces. Long probation period, not sure whether there will be a pay increment. Starting Pay is low.