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Rocket Companies

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Rocket Companies

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Rocket Companies Reviews

Updated 31 May 2023

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Found 3,964 of over 5K reviews
3.5
55% Recommend to a Friend
Rocket Companies CEO Jay Farner
67% Approve of CEO

Found 3,958 of over 5K reviews

3.5
55%
Recommend to a Friend
67%
Approve of CEO
Rocket Companies CEO Jay Farner
Jay Farner
1,576 Ratings
Pros
  • "Good place to work life balance(in 74 reviews)

  • "Friendly work environment, amazing team members(in 187 reviews)

  • Cons
  • "Work/Life Balance is nonexistent(in 371 reviews)

  • "No work -life balance in as much as they try(in 134 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 8 years
      Featured Review

      Great culture and good benefits!

      24 Aug 2022 - Associate Servicing Communication Specialist in Detroit, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are several pros to working for Rocket Companies. Good compensation and benefits ( medical, Dental and Vision and Stock Options ). Lots of support and training, which has recently been enhanced. Room for growth for as far as you want to go. Work from home at least 2 days a week, something 3 days a week. The Detroit office is right in the heart of downtown Detroit and stones throw from the River Front. Good shopping and food within walking distance and food trucks right outside the buildings. Lots of live music and activities. If you haven't been to downtown Detroit lately, you are missing out on a multicultural delight

      Cons

      I know it's hard to control the temperature in a high rise building. I am always cold in the building I am currently working in. Bring a sweater and a lap robe. Your parking garage may be more than a 2 block walk at times. They are working on getting everyone closer to their perspective buildings.

      Continue reading
      3 people found this review helpful
    2. 4.0
      Former Employee, more than 1 year

      Working Experience

      26 Apr 2021 - Business Development Executive in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Time flexibility and friendly management

      Cons

      low commission structure, no work life balance

      Be the first to find this review helpful
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    4. 1.0
      Current Employee, more than 3 years

      Lousy messy nonsense management

      31 Jan 2021 - Telemarketing in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy to get time off

      Cons

      Lousy management who is very selfish

      1 person found this review helpful
    5. 2.0
      Current Employee, more than 3 years

      Used to be great...

      24 Mar 2023 - Banker in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Casual attire -Great benefits -Tickets to sporting events -Some genuinely good people remaining -Relatively generous PTO -Excellent diversity and inclusion -Money is good for top performers

      Cons

      -Chooses shareholders over team members -Enthusiasm from upper management is very staged -Lead distribution is extremely top heavy; clearly designed to maintain tenured bankers -One bad month puts you in the lead pool of recycled, disinterested, and recently denied applicants -Fired 1,000 bankers in one fiscal quarter -Pushing (in some instances, requiring) people who aren't performing to work extra hours and weekends, but with minimal change in the lead quality. While some would say "the banker is weak for not being able to make more of the leads," and I'm sure there's some validity to that, it's nearly impossible to convert the leads who have been denied in the past few weeks or purchased their home less than 9 months ago. This place used to be amazing...I was so happy and proud to be a part of this organization, but ever since interest rates drastically increased, the culture has turned sour and the "excitement" passed down from above has been so outrageously fake. Management (meaning the people not in Cleveland) likes to poke fun at the people posting in the Reddit thread about everything going wrong with the organization, but there is SO much validity to what is said there. Several people have had to take a leave of absence because of the strain this company and industry have had on their mental health. I have yet to see someone return from that and succeed. With the upcoming financial decline on the horizon, it's almost certain that things across the board are going to get worse.

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      8 people found this review helpful
    6. 2.0
      Former Employee

      Rocket Mortgage has lost its way.

      5 May 2023 - Operations Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits Hybrid work Downtown Detroit atmosphere Meeting great people

      Cons

      Everything else. Company is declining fast.

      Continue reading
      1 person found this review helpful
    7. 3.0
      Current Employee, more than 1 year

      Going Public Requires Growth and New Approach

      3 May 2023 - Team Leader in Detroit, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good bonus and equity opportunities Yes before no culture Health and wellness benefits are good

      Cons

      - No strategy from senior leadership; corporate goals are nebulous - Values tenure at Rocket more than anything else, which is short sighted`- creates a bit of an incestuous culture. Going public requires growth and new leadership not doing more of what you've done for 35 years. - Lack of appreciation and value for back office roles - values only production/banking roles and this comes from the CEO and other leaders because they were all MLOs previously - PTO is archaic and very controlling - Not a remote first or even true hybrid org. They are so stuck on supporting Dan's real estate investment in downtown Detroit and getting everyone downtown every day to spend their lunch money they are losing good people. Those who are remote are made to feel awkward and are waiting for the other shoe to drop.

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    8. 4.0
      Former Employee, more than 8 years

      Work Hard, Play Hard!

      17 May 2023 - Fresh Start Consultant in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      constant opportunity for advancements, job security, great culture, co-workers and talented leadership, benefits, flexible schedule as long as you work your hours, pay was great pay prior to 2022

      Cons

      productivity is measured the same among team members regardless of how many hours they do or don't work (ex: 40-60 hrs, grouped the same), consistently given high volume workload and being expected to work overtime to complete everything without any end year after year, pay was good but significantly reduced in 2022 with the market, although workload seemed to stay about the same (reason for resignation)

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    9. 1.0
      Current Employee, more than 10 years

      Automation

      5 May 2023 - Credit Underwriter in Detroit, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The health benefits are great!

      Cons

      Our job is being automated which means more of us are being laid off. They have us giving tips on how to make the thing replacing us better. They only care about the numbers we put out not the quality but quality is used against us. Leadership and TRS are not helpful and team members are not treated equally or fairly. We have six different audit teams and training is lack luster. Remote team members are being isolated and pushed out including those with work accommodations due to disabilities. The culture is toxic and there is a lot of racial bias going on. It’s known that the peopl of color are treated worse than our white counterparts and when it’s addressed we are retaliated against. Rocket Mortgage is NOT the best place to work. Our pay fluctuates every six months based on the amount of loans you write. Low loans equals demotion and pay cut. People of color or with a disability I would NOT work here. Everyone else the jobs are being automated so I wouldn’t waste my team here.

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      1 person found this review helpful
    10. 3.0
      Former Employee, less than 1 year

      Can be rewarding if you work hard

      31 May 2023 - Mortgage Loan Officer in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of long hours, but pay is good. Be ready to work

      Cons

      The hours can be long

      Continue reading
      Be the first to find this review helpful
    11. 4.0
      Current Employee, more than 1 year

      It's all about timing

      20 Mar 2023 - Banker in Detroit, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There's opportunity for a great income, good but not amazing benefits, fun culture, and good people.

      Cons

      I think this position is best suited for someone who is single and career driven or starting at a time where mortgages are hot. Being married with two kids myself I don't think I have the runway to stay here much longer. I know there's incredible earning potential here if you hone your skills and put in the work but in this market there will be a long run time before you can likely start making good consistent money. I'd say expect at least 6 months-1yr of training and general dialing before becoming an intro banker and then expect 1 yr before you can make an income above $60k. There are people here earning above $200k but it takes ramp up time. Go in knowing you're going to have to work your tail off for little for a good while before tasting the fruits of your labor that's worth the amount of your labor.

      Continue reading
      1 person found this review helpful
    Viewing 1 - 10 of 3,958 Reviews
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    Rocket Companies Reviews FAQs

    Rocket Companies has an overall rating of 3.5 out of 5, based on over 4,655 reviews left anonymously by employees. 55% of employees would recommend working at Rocket Companies to a friend and 44% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Rocket Companies employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Rocket Companies. This rating has decreased by -2% over the last 12 months.

    55% of Rocket Companies employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Rocket Companies 2.8 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

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