Rogers Communications Employee Reviews about "long hours"

Updated 8 Dec 2020

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3.9
77%
Recommend to a Friend
87%
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Rogers Communications President and CEO Joe Natale
Joe Natale
853 Ratings
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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "long hours"

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  1. "Not well paid"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ticket Sellers in Montreal, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rogers Communications part-time for less than a year

    Pros

    Phone advantages, good team spirit

    Cons

    not well paid, long hours on your feet

  2. "Not for everyone"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in North York, ON
    Doesn't Recommend
    Negative Outlook

    I worked at Rogers Communications full-time for less than a year

    Pros

    you can make extra money when you sell extra packages training is adequate

    Cons

    Honestly. I really didn't like the working environment for me personally. It always felt like the team manager on the floor who are there to support the agent and help them take escalation calls, didn't want to do their jobs and most would rather sit at their desk area making jokes with other managers, coming in late, or would tell you to take the escalation yourself because they didn't feel like it (they wont admit they don't want to take it, they'll just says some b.s trying to 'empower' you to take the call yourself, even if the customer directly asked for the manager. I burned out really quick at this job. It felt demeaning, you cant even go to the bathroom without using your personal time (5 min allotted) and you can really only use this time wisely. It felt demeaning. You have sick days, but if you use them you are made to feel like you don't care about the company, and they pull you in for a meeting if you called in sick, or if you've called in sick a few times in one month. It really could just be that i didn't like my managers, because other managers seemed more understanding, easy-going and less intrusive in your personal life. This job definetely runs you down and burns you out. Wouldnt recommend for someone who has desires to pursue other career options. Working at a call center can cause you to be depressed as it made me, you work long hours sometimes, the calls can give you serious anxiety and anger when you have customer saying awful things to you and you get NO support from your line managers who get PAID to SUPPORT you. Its just b.s and I suggest you just look for a job somewhere else and save yourself the headache and depression

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  3. "Technical Support - Internet"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rogers Communications part-time for less than a year

    Pros

    good pay, good benefits, good team leaders, good training

    Cons

    rotating shifts, long hours, working holidays.

  4. "Great place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Manager in Brampton, ON

    I worked at Rogers Communications full-time for more than 8 years

    Pros

    Flexible, work from home, gym

    Cons

    Long hours and very demanding

  5. "Not nad"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Montreal, QC
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Rogers Communications full-time for more than 3 years

    Pros

    social environment, not too many calls on some days,

    Cons

    Long hours in cc service can get old eventually

  6. "Not the best but also not the worst. It's generally a Yes Sir culture."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Designer in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rogers Communications for less than a year

    Pros

    The people are generally nice and approachable.

    Cons

    -Very long hours. Expect work past 5 pm voluntarily. -Rigid practices. It always takes so much fight to even change one small thing. -Hard for designers to grow because the business always takes over major product decisions -Always push for fast delivery and then more problems come later -Promoted incompetent people to become managers who involve you in their political games. -Higher-level execs are almost unreachable. I actually have no clue what they do to our organization.

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  7. "Good start to it career"

    5.0
    Current Employee - Technical Support Consultant in Toronto, ON

    I have been working at Rogers Communications part-time

    Pros

    Flexible Good pay Benefit package is great

    Cons

    Long hours with angry customers

  8. "Learned a lot, fun workplace"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Intern 
    Recommends
    Positive Outlook

    I worked at Rogers Communications for less than a year

    Pros

    fun work place, free lunch

    Cons

    Long hours but worth it

  9. "Good company"

    4.0
    Former Employee - Anonymous Employee 

    I worked at Rogers Communications full-time for less than a year

    Pros

    very good benefits and support

    Cons

    less flexibility and long hours

  10. "Lots of opportunities"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Toronto, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Rogers Communications full-time

    Pros

    Company is in a number of industries... lots of opportunities to get exposure to various industries.

    Cons

    Long hours. Old systems. Company got rid of defined benefits pension plan.

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