SYKES Reviews

Updated 14 Jul 2020

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3.0
50%
Recommend to a Friend
61%
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
1,411 Ratings
Pros
Cons
  • "Customer service reviews were oddly handled(in 80 reviews)

  • "Most of the team leads were cool except for this one lady who always had mood swings, especially when it was(in 60 reviews)

More Pros and Cons
  1. "Healthy working environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES

    Pros

    attractive job offer, pleasant facilities, nice people

    Cons

    toxic working schedule. unhealthy times

  2. "Working environment"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Csr1 in Singapore

    I worked at SYKES for more than 3 years

    Pros

    Fun working environment. Good benefits package.

    Cons

    Lack of career development programmes.

  3. "A good company to its employees."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook

    I worked at SYKES

    Pros

    Company owners care for its people.

    Cons

    Very few opportunities for growth.

    Continue reading
  4. "Not for the weak in spirit"

    3.0
    Former Employee - Customer Service Representative in Fort Smith, AR

    I worked at SYKES full-time for more than 3 years

    Pros

    They train you to the best of their ability to take calls and help people who are in need of help. My call center worked with BofA checking/savings and credit card accounts.

    Cons

    You get a lot of "entitled" callers who are looking for someone on whom to vent their frustrations. You have to be very careful; one bad call can get you discharged.

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  5. "Overall good job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fayetteville, NC
    Recommends
    Approves of CEO

    I worked at SYKES full-time for less than a year

    Pros

    - independent job - fairly easy - incentives

    Cons

    - drama filled environment - rude coworkers

  6. "Needs to figure out what it wants to be"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time for more than 5 years

    Pros

    CEO seems to have the correct vision of how to treat employees

    Cons

    CEO's vision is lost somewhere amongst his direct reports

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  7. "They give you lots of opportunities. Is a good option for entry levels."

    4.0
    Current Employee - Cisco Engineer in Heredia

    I have been working at SYKES full-time

    Pros

    They give you lots of opportunities. You can improve your english and troubleshooting skills.

    Cons

    The salary is not that good.

  8. "Decent Job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Credit Card Customer Service in Sumter, SC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SYKES full-time for less than a year

    Pros

    - Good pay scale and work environment

    Cons

    Lack of help from managers

  9. "Average company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Associate in Hyderābād
    Doesn't Recommend
    Negative Outlook

    I worked at SYKES full-time for less than a year

    Pros

    Very good at exploiting employee

    Cons

    Resigning from this company and getting our relieving letter is like winning a war

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  10. "Depends on what team you are on"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cluj-Napoca
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at SYKES full-time for less than a year

    Pros

    The team members are gonna become some of your most close friends. Everyone is really friendly and wants to hang out after work and they all look after each other (at least for the team I was on)

    Cons

    The communication between the higher ups and the team were not ok. We would be informed we will not have a day off when we were supposed to with not even a week before. The salary package was way too low for the ammount of work we were doing and the bonus was hard to get as the KPI's were hard to acchive at the ammount of work that was given to us

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