Sermo Reviews

3.8

80% would recommend to a friend

(231 total reviews)
avatar

Peter Kirk

73% approve of CEO

59% positive business outlook

Sermo has an employee rating of 3.8 out of 5 stars, based on 231 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sermo employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

231 reviews
1.0
16 Sept 2015
Recommend
CEO approval
Business outlook

Pros

The people doing the work to deliver services or building technology are committed to their co-workers, customers and physicians.

Cons

1. Complete lack of business ethics; metrics are made up or spun to whatever story CEO and CFO need to tell that day. 2. Unless you are part of the narcisstic CEO’s inner circle sheeple, you have no value and are expandable. 3. CEO believes that running the company means he can run each individual function himself. Too involved in low level things while the company veers out of control. 4. No coherent business strategy to align with; seems to change month to month. 5. Physicians are told that SERMO is a safe haven, a doctor’s lounge where they are free to express themselves, but the lounge is bugged and Pharma is listening. 6. Top performers are identified by those who ‘listen’ vs actually delivering on goals and objectives to drive business forward. 7. Morale and engagement of employees is terrible and attrition is high. 8. Incredible turnover in Sr. Mgmt. Team because very few can work with CEO and stay at company for an extended period of time. 9. Questionable personal relationship between key leaders impact business decisions. 10. Business is based on a constant stream of SPAM email and involuntary redirects. 11. Performance management strategy – create hostile work environment and hope target quits so severance doesn’t have to be paid.

2.0
21 Sept 2015

In financial trouble

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Company managed to attract & retain some of the best talent in MR.

Cons

Lack of training , lack of accountability by owner & EVP levels to fulfill promises made to employees. Make very strange business decisions without warning.

1.0
22 Jan 2016
Recommend
CEO approval
Business outlook

Pros

The concept is fantastic - disrupt healthcare and allow all medical professionals to directly interact and solve cases globally.

Cons

CEO. CFO. CMO. 175% turnover at the SVP/VP level in the last 3 quarters. Dozens of examples of those 3 not caring about their employees (unpaid bonuses, assuming people who ask business questions during an open Q&A session are "anti-CEO", moving several offices to smaller, less expensive spaces - decreasing working environment quality significantly) When the 3 people who run the company and ignore ALL advice from the extremely experienced professionals they hired as VPs (including 3 VPs of Sales, 2 VPs of Product, VP HR, and 3 VPs of Engineering in the last 8 months!!), you should avoid the company. When VPs are terminated while on vacation because the CEO doesn't like hearing a metrics-based alternative to the CMO's "gut" decision. No financial investment in Technology for several years. The *ONLY* internal promotion to a VP role in the last several years has been someone who has underperformed (based on his own KPIs) for 2 straight years, but he is a fantastic "brown noser" and has not yet been caught complaining about the CEO, yet. The CEO/CMO written Glassdoor review “this company is going places” states the reason for the pain is a merger or arranged marriage. This could not be any further from the truth. Read all the other reviews - all complaints are about the top-level of management. Nothing about business culture, processes, changes, or anything else merger related.

Viewing 1 - 3 of 231 Reviews

Glassdoor has 287 Sermo reviews submitted anonymously by Sermo employees. Read employee reviews and ratings on Glassdoor to decide if Sermo is right for you.