Singapore Airlines Senior Administrative Assistant Reviews

Updated 12 Nov 2020

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4.3
99%
Recommend to a Friend
0%
Approve of CEO
Singapore Airlines CEO Goh Choon Phong
Goh Choon Phong
3 Ratings
  1. "Wholesome experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Administrative 

    I worked at Singapore Airlines for more than a year

    Pros

    Nice work culture, very nice colleagues

    Cons

    Work values can be old-fashioned

  2. "Review"

    4.0
    Former Employee - Administrative Officer in Singapore

    I worked at Singapore Airlines full-time

    Pros

    Work-life balance, interesting work, good office culture

    Cons

    Experience heavily dependent on department, superiors


  3. "job rotation"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administrative Officer in Singapore
    Recommends
    Neutral Outlook

    I have been working at Singapore Airlines full-time for more than 3 years

    Pros

    Job rotation within the company, privilege ticket available for staff, and dependent.

    Cons

    Hours might be long, depends on which dept you are in. Low salary scale as compared to other companies with the same position.

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  4. "Good benefits!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administrative Officer in Singapore
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Singapore Airlines full-time for less than a year

    Pros

    Medical and travel benefits good. Lots of nice events/celebrations. Work hours does not seem too bad but also depends on the nature of work.

    Cons

    Very regimental structure. Seems to favor scholars. A lot of retirees still in the company. This company seriously needs to find new good blood and learn to retain them. What happens when the retirees retire for good??

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  5. "Good learning ground, questionable long term prospects"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Officer in Singapore

    I worked at Singapore Airlines full-time for more than a year

    Pros

    Good opportunity to get exposed to actual work functions. Association with an excellent consumer brand name

    Cons

    Questionable long term prospect; Staff do not feel valued

  6. "Administrative Officer"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administrative Officer in Singapore
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Singapore Airlines full-time for more than 3 years

    Pros

    Brand name, benefits (medical, dental, 20 days of leave), if you want a stable job without contributing much and still not get fired, here is the perfect place for you

    Cons

    Traditional, red-tapes, all AO and above are on a rotation scheme, with junior AOs rotate to another department every 2 yrs, so there is no knowledge retention, no sense of responsibility (especially for managers and above this could be detrimental)

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  7. Helpful (13)

    "A brand success story, but a meh working culture"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administrative Officer in Singapore
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Singapore Airlines full-time for more than 5 years

    Pros

    The biggest benefit is SCALE - if you get yourself involved in high impact work like product development, network planning, revenue management, etc, it has the potential to directly affect millions of people around the world, which is great. There's also no other company I can think of which has such a singleminded goal of customer service. It informs every single decision we embark on. This can be a good or bad thing though. As far as consumer brands go, SIA is one of the top notch brands. There's no denying it. Much of it is from our heyday in the 1970s - 1990s, when competition was less fierce. We still continue to enjoy the aura of it, and brand equity will still remain one of our strongest points for at least in the next decade. Products, service and network are top-notch. There's a definite premium and high quality to all that we do, something that many of our rivals can't emulate despite throwing money at their products.

    Cons

    Currently there's a lack of focus among management - it seems that we're trying to be everything at the same time: Growing our revenue, being digitally advanced, having product leadership, growing partners, starting new airlines, etc, that the people in the key departments are getting very stretched. A lack of focus also means that we do many many things, but none of them particularly well, other than of course customer service. Because it's such a large company, the processes are also painfully cumbersome. Some effort has been made to change this, but the ingrained culture from the 1970s is difficult to switch. Also, we employ a large population of unionised staff. While many of them are honest and hardworking, they are not incentivised to continually improve themselves or stay relevant even in the digital age. Commonalised salaries and a strong union also protects the freeloaders, creating a culture where change is resisted at the ground level despite management's best intentions. Unfortunately, a huge aura of pessimism stems among the ground staff. You can hear it from the snarky and cynical jokes, the complaints, and the gossip. They may not say it in front of bosses, but you can hear the undertones in your day to day work.

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  8. Helpful (2)

    "Middle management needs to be cleaned up"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Officer in Singapore
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Singapore Airlines full-time for less than a year

    Pros

    The only good thing about working here is probably the free air ticket that each employee gets every year. It allows you to go anywhere in the current SIA network.

    Cons

    HR policies are terrible. There are a lot of useless people in middle management posts, more concerned with conserving their own positions and looking good in front of senior management. In truth they do very little work and are more obstructive than constructive. Worse, cases of managers mistreating executives are not unheard of nor isolated. In any other company these managers would have been given the boot. The singular fact that these people can still be in the company is a very big red flag for the company's HR policies. Simply put, the company has not been doing well for a number of years. Anyone who knows the aviation industry will know that things will not turn around for the company anytime soon. There are a number of reasons for this: over-supply of flights, weak demand, etc. The biggest reason in my opinion though has got to the be lack of retention of real talent in the company while mediocre people are kept, promoted, and even allowed to chase away promising executives through office politics. Salary is below market rate, most people took pay cuts to join them thinking that it would be a good career move. Big mistake for most. Career progression can be very slow.

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  9. "Review"

    3.0
    Former Employee - Administrative Officer 

    I worked at Singapore Airlines full-time

    Pros

    Work-life balance, gentle learning slope at the start, friendly work culture, relatively little politics

    Cons

    Slow career progression, many historical practices

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  10. "Good benefits poor pay"

    4.0
    Current Employee - Administrative Officer in Singapore

    I have been working at Singapore Airlines full-time for more than a year

    Pros

    benefits like free air tickets

    Cons

    low pay, slow progression, slow promotions

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