Singtel Customer Service Officer Reviews

Updated 19 Apr 2021

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3.9
81%
Recommend to a Friend
100%
Approve of CEO
Singtel Group CEO Kuan Moon Yuen
Kuan Moon Yuen
1 Rating
  1. 5.0
    Current Employee

    Good culture

    15 Apr 2021 - Senior Customer Service Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly and great and fun

    Cons

    Nothing to mention at all

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  2. 3.0
    Former Contractor, more than 1 year

    Not Bad for a Start

    19 Apr 2021 - Customer Service Officer in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great colleagues and friendly environment to work in.

    Cons

    Quite stressful and pressure from management

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  3. 5.0
    Current Employee

    Good Work Environment

    7 Jan 2021 - Customer Service Officer in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very helpful and supportive superiors with experience

    Cons

    Not much worth mentioning to me

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  4. 3.0
    Former Employee, more than 3 years

    So-so

    5 Jan 2021 - Customer Service Officer in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You get to attend courses to gain knowledge. Good performance is rewarded with monthly bonus. The company provided bento lunches during festive periods and occasional snacks.

    Cons

    Staffs were micro-managed. Team was rather KPI focused, making service delivery seem unimportant.

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  5. 5.0
    Former Contractor, more than 1 year

    Customer service

    12 Oct 2020 - Customer Service Officer in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good environment and comfortable workplace

    Cons

    Strict regulations that we have to adhere to

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  6. 3.0
    Former Contractor, less than 1 year

    Well-established company prone to micromanagement

    10 Aug 2020 - Customer Service Officer (Call Center) in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent salary, looks good on resume, occasional free meals provided by company

    Cons

    Management likes to breathe down employees' necks and I observed little to no career progression among my full-time colleagues. Job involves getting yelled at by members of public which takes a toll on your emotional well-being. Shift work gets tiring and leads to lack of work-life balance so would not recommend it as a long term job.

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  7. 3.0
    Former Employee, more than 1 year

    Job review

    19 Oct 2020 - Customer Service Officer in Ang Mo Kio New Town,
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -friendly work environment and make meaningful friend ships

    Cons

    Low salary range and Low career progression

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  8. 4.0
    Former Contractor, less than 1 year

    Hetic work but nice colleagues

    5 Jun 2020 - Customer Service Officer in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Call center for LTA, learnt a lot on customer service skills. Nice colleagues

    Cons

    Hetic work load, since there is endless call coming in. Not the company's fault, more on the nature of the work.

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  9. 4.0
    Former Employee

    Singtel MOM Call Centre

    8 Jun 2020 - Customer Services Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Near my home, big established company

    Cons

    stressful job to deal with demanding customers

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  10. 4.0
    Former Contractor

    Alright

    23 May 2020 - Customer Service Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Conducive working environment and ample resources

    Cons

    Stale and mundane job scope

    1 person found this review helpful

    Singtel Response

    VP, People Operations & Employee Experience

    Hi there, hope your work gets more interesting and exciting over time.

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