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Singtel Customer Service Officer Reviews

Updated Jul 29, 2021

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Found 29 of over 1,617 reviews

3.7
72%
Recommend to a Friend
69%
Approve of CEO
Singtel Group CEO Kuan Moon Yuen
Kuan Moon Yuen
4 Ratings
  1. 5.0
    Current Employee

    Good experience

    Jul 10, 2021 - Senior Customer Service Officer in Bukit Batok New Town,
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good flexibility working at singtel

    Cons

    Need to be paid higher for the job done

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  2. 1.0
    Former Contractor, less than 1 year

    Worse Company to work for: Exposed to covid-19 risks

    Jul 8, 2021 - Customer Service Officer (Call Center) in Bukit Batok New Town,
    Recommend
    CEO Approval
    Business Outlook

    Pros

    no pros at all. do not bother applying or accepting this job

    Cons

    Everything: Bad Management= Rude Team Leaders, Ignorant management, no advice given when needed, Bad Attitude. When a staff is Covid-19 positive, they only allow few batches of people to leave at a time, which made me stay in the office until 5 pm. Not sent for Swab test, No claim for Grab fare unless shared with 3 other pax. They won't even help you if you with complicated cases requested by callers. If you request for time-off (Half-day), they will only release you when it's almost the end of working hours (5 pm). they won't even care if you are physically unfit to work. Bad working environment: Aircon so cold, only given 30 minutes (toilet/refill water/smoke) breaks a day aside from 1-hour lunch. you need a toilet pass to go. despite covid measures, everyone still has to come work every day and endure. bad job role: you get Rude and angry callers every day on their helpers and work pass. system is not even helpful. escalated cases are not handled efficiently on time, resulting in the same occurring angry callers attacking you instead of management. you get audited for trying your best to calm angry callers when management doesn't do anything

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  3. 4.0
    Current Employee, more than 5 years

    Great experience

    Jul 29, 2021 - Senior Customer Service Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Monthly treats Friendly colleagues Located near mrt

    Cons

    Dont expect much for increment

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  4. 4.0
    Former Employee, more than 1 year

    Good inclusive culture

    Jul 22, 2021 - Customer Service Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Even have a room for prayers

    Cons

    At times its so busy that people tend to be MC alot

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  5. 4.0
    Former Employee, more than 1 year

    My personal opinion

    Jul 7, 2021 - Customer Service Officer in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good staff welfare, Accessible location, they treat staff well.

    Cons

    -Job scope not for the weak heart. -Limited career advancement

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  6. 4.0
    Former Contractor, less than 1 year

    Good Employer - Good Benefits

    Jun 24, 2021 - Customer Service Officer (Call Center) in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work Life Balance and Great Collegues

    Cons

    Dealing with disgruntled customers and high call load

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  7. 5.0
    Current Employee

    Good culture

    Apr 15, 2021 - Senior Customer Service Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly and great and fun

    Cons

    Nothing to mention at all

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  8. 3.0
    Former Contractor, more than 1 year

    Not Bad for a Start

    Apr 19, 2021 - Customer Service Officer in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great colleagues and friendly environment to work in.

    Cons

    Quite stressful and pressure from management

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  9. 5.0
    Current Employee

    Good Work Environment

    Jan 7, 2021 - Customer Service Officer in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very helpful and supportive superiors with experience

    Cons

    Not much worth mentioning to me

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  10. 3.0
    Former Employee, more than 3 years

    So-so

    Jan 5, 2021 - Customer Service Officer in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You get to attend courses to gain knowledge. Good performance is rewarded with monthly bonus. The company provided bento lunches during festive periods and occasional snacks.

    Cons

    Staffs were micro-managed. Team was rather KPI focused, making service delivery seem unimportant.

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Viewing 1 - 10 of 29 Reviews

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