Singtel Customer Service Reviews

Updated Jul 29, 2021

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Found 83 of over 1,617 reviews

3.5
50%
Recommend to a Friend
81%
Approve of CEO
Singtel Group CEO Kuan Moon Yuen
Kuan Moon Yuen
6 Ratings
  1. 5.0
    Current Employee

    Good experience

    Jul 10, 2021 - Senior Customer Service Officer in Bukit Batok New Town,
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good flexibility working at singtel

    Cons

    Need to be paid higher for the job done

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  2. 1.0
    Former Contractor, less than 1 year

    Worse Company to work for: Exposed to covid-19 risks

    Jul 8, 2021 - Customer Service Officer (Call Center) in Bukit Batok New Town,
    Recommend
    CEO Approval
    Business Outlook

    Pros

    no pros at all. do not bother applying or accepting this job

    Cons

    Everything: Bad Management= Rude Team Leaders, Ignorant management, no advice given when needed, Bad Attitude. When a staff is Covid-19 positive, they only allow few batches of people to leave at a time, which made me stay in the office until 5 pm. Not sent for Swab test, No claim for Grab fare unless shared with 3 other pax. They won't even help you if you with complicated cases requested by callers. If you request for time-off (Half-day), they will only release you when it's almost the end of working hours (5 pm). they won't even care if you are physically unfit to work. Bad working environment: Aircon so cold, only given 30 minutes (toilet/refill water/smoke) breaks a day aside from 1-hour lunch. you need a toilet pass to go. despite covid measures, everyone still has to come work every day and endure. bad job role: you get Rude and angry callers every day on their helpers and work pass. system is not even helpful. escalated cases are not handled efficiently on time, resulting in the same occurring angry callers attacking you instead of management. you get audited for trying your best to calm angry callers when management doesn't do anything

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  3. 4.0
    Current Employee, more than 5 years

    Great experience

    Jul 29, 2021 - Senior Customer Service Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Monthly treats Friendly colleagues Located near mrt

    Cons

    Dont expect much for increment

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  4. 4.0
    Former Employee, more than 1 year

    Good inclusive culture

    Jul 22, 2021 - Customer Service Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Even have a room for prayers

    Cons

    At times its so busy that people tend to be MC alot

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  5. 4.0
    Former Employee, more than 1 year

    My personal opinion

    Jul 7, 2021 - Customer Service Officer in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good staff welfare, Accessible location, they treat staff well.

    Cons

    -Job scope not for the weak heart. -Limited career advancement

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  6. 4.0
    Former Contractor, less than 1 year

    Good Employer - Good Benefits

    Jun 24, 2021 - Customer Service Officer (Call Center) in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work Life Balance and Great Collegues

    Cons

    Dealing with disgruntled customers and high call load

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  7. 4.0
    Former Contractor, more than 1 year

    Call Centre Agent at MOM

    May 14, 2021 - Customer Service in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Monthly gifts (snacks, drinks, bento)

    Cons

    Toxic environment, team leaders demanding, timing too strict like controlling on toilet time

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  8. 4.0
    Current Employee

    great experience

    Jun 8, 2021 - Account Manager in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good working environment, great colleagues

    Cons

    too many red tapes around

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  9. 1.0
    Former Contractor, less than 1 year

    Toxic Work Environment

    Jul 8, 2021 - Customer Service Agent in Bukit Batok New Town,
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good trainers and training staff

    Cons

    People only care about the calls being answered and not about your wellbeing. Nothing is being explained to you properly.

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  10. 4.0
    Current Employee, more than 3 years

    Stable job

    May 20, 2021 - Customer Service Agent in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Stable during times like covid, remuneration package is ok

    Cons

    still need to go work and low increment

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