Singtel Customer Service Reviews

Updated 14 May 2021

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3.4
48%
Recommend to a Friend
100%
Approve of CEO
Singtel Group CEO Kuan Moon Yuen
Kuan Moon Yuen
2 Ratings
  1. 5.0
    Current Employee

    Good culture

    15 Apr 2021 - Senior Customer Service Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly and great and fun

    Cons

    Nothing to mention at all

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  2. 4.0
    Former Contractor, more than 1 year

    Call Centre Agent at MOM

    14 May 2021 - Customer Service in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Monthly gifts (snacks, drinks, bento)

    Cons

    Toxic environment, team leaders demanding, timing too strict like controlling on toilet time

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  3. 4.0
    Former Employee

    A rewarding journey

    25 Mar 2021 - Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Generally stable; many options to move to other departments/companies/teams within its group both locally and overseas; rewards good performance.

    Cons

    Its core business is under intense challenge.

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  4. 4.0
    Current Employee

    Work life balance

    29 Mar 2021 - Account Manager in Orchard,
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good immediate reporting boss and colleagues

    Cons

    Very stressful and tight resources

    1 person found this review helpful
  5. 3.0
    Former Contractor, more than 1 year

    Not Bad for a Start

    19 Apr 2021 - Customer Service Officer in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great colleagues and friendly environment to work in.

    Cons

    Quite stressful and pressure from management

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  6. 3.0
    Current Employee, more than 3 years

    Sales

    19 Apr 2021 - Account Manager in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Easier to get sales Not bad benefits

    Cons

    Overloaded workload No support Change without proper planning

    1 person found this review helpful
  7. 3.0
    Former Contractor, less than 1 year

    The rumors' right - the place is indeed toxic

    16 Feb 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Once in awhile, you receive corporate goods like ice-cream, cookies, during covid, you receive a stipend to show that Singtel supports their staff.

    Cons

    You need to experience it to believe it. No proper guidance on how to do the tasks, you receive free scolding and cursing and when things are feedbacked to HR, to action taken.

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  8. 5.0
    Current Employee

    Good Work Environment

    7 Jan 2021 - Customer Service Officer in Singapore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very helpful and supportive superiors with experience

    Cons

    Not much worth mentioning to me

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  9. 3.0
    Former Employee, less than 1 year

    Good

    22 Feb 2021 - Customer Service 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Not bad for the job.

    Cons

    Too much stress with customer service

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  10. 2.0
    Former Contractor

    Call center

    14 Feb 2021 - Customer Service Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits and cool working environment

    Cons

    High stress and need to manage callers well

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Viewing 1 - 10 of 74 Reviews

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