Singtel Office Manager Reviews
Updated 8 Sep 2020
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"Relaxed Environment"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at Singtel for less than a year
Pros
Manager is very chill and friendly
Cons
Not much cons to Singtel
Continue readingPros
Fair compensation in line with market
Cons
I need 5 words for minimum compensation
"senior cust care office"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNegative OutlookApproves of CEOI have been working at Singtel full-time for more than 5 years
Pros
Health benefits, avg 2mths bonus depending on net profit
Cons
High turnover, lack of staffs. Too many redundant department. Focused on customer service, yet when cust rate it’s staff poorly due to company policies, staffs are faulted for not being able to manage. Incentives are based hugely on cust feedback (sms survey). When customer did not rate excellent, due to existing policies or new changes (such as price increase), which will affect a cco’s performance and this resulting loss of KPI incentive. If a cco gets a “good” rating sms, it is not good enough. For example, to get incentive, sms rating received must consists of 70% of excellent. If there is a total of 10 sms survey sent, 7 of them must be rated 5 (excellent). In order to get incentive. (Lowest tier incentive)
Continue reading"Growth trend"
Doesn't RecommendNeutral OutlookNo Opinion of CEOI have been working at Singtel full-time
Pros
Stable if business prospect is good.
Cons
Lots of office politics and short term interest driven which is top down from the senior management level. Cut cost heavily on human resource investment which erodes team work spirit heavily. Not a good sign as it looks more like SMRT!
- Helpful (2)
"IT Manager"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookNo Opinion of CEOI worked at Singtel full-time for less than a year
Pros
Stable due to dominant market position
Cons
bureaucratic working culture, poor management execution
Continue reading - Helpful (2)
"Too comfortable to leave"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookApproves of CEOI have been working at Singtel for more than 3 years
Pros
Good bonus but low annual increment
Cons
Middle management dare not/cannot say no to top management
Choose a different language and keep reading other reviews.
- English (6 reviews)