Singtel Office Manager Reviews

Updated 8 Sep 2020

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3.7
56%
Recommend to a Friend
Singtel Group CEO Kuan Moon Yuen
Kuan Moon Yuen
0 Rating
  1. "Relaxed Environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Credit Management Officer in Singapore
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Singtel for less than a year

    Pros

    Manager is very chill and friendly

    Cons

    Not much cons to Singtel

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  2. "Fair"

    4.0
    Current Employee - IT Manager in Singapore

    I have been working at Singtel full-time

    Pros

    Fair compensation in line with market

    Cons

    I need 5 words for minimum compensation


  3. "senior cust care office"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Cust Care Office in Woodlands New Town, North
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Singtel full-time for more than 5 years

    Pros

    Health benefits, avg 2mths bonus depending on net profit

    Cons

    High turnover, lack of staffs. Too many redundant department. Focused on customer service, yet when cust rate it’s staff poorly due to company policies, staffs are faulted for not being able to manage. Incentives are based hugely on cust feedback (sms survey). When customer did not rate excellent, due to existing policies or new changes (such as price increase), which will affect a cco’s performance and this resulting loss of KPI incentive. If a cco gets a “good” rating sms, it is not good enough. For example, to get incentive, sms rating received must consists of 70% of excellent. If there is a total of 10 sms survey sent, 7 of them must be rated 5 (excellent). In order to get incentive. (Lowest tier incentive)

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  4. "Growth trend"

    3.0
    Current Employee - IT Manager 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Singtel full-time

    Pros

    Stable if business prospect is good.

    Cons

    Lots of office politics and short term interest driven which is top down from the senior management level. Cut cost heavily on human resource investment which erodes team work spirit heavily. Not a good sign as it looks more like SMRT!

  5. Helpful (2)

    "IT Manager"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Manager in Singapore
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Singtel full-time for less than a year

    Pros

    Stable due to dominant market position

    Cons

    bureaucratic working culture, poor management execution

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  6. Helpful (2)

    "Too comfortable to leave"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - IT Manager in Singapore
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Singtel for more than 3 years

    Pros

    Good bonus but low annual increment

    Cons

    Middle management dare not/cannot say no to top management

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