Southwest Airlines Reviews

Updated 13 Jan 2021

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4.5
88%
Recommend to a Friend
94%
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,507 Ratings
Pros
Cons
  • "Mandatory overtime, working in inclement weather(in 97 reviews)

  • "Low pay for interns, little opportunity to become full time(in 59 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review

    "Customer Service Supervisor"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time for more than 5 years

    Pros

    Great Benefits, Great Culture, Great CEO

    Cons

    Long Hours, work holidays, pay

    Continue reading
  2. "Customer Service Agent"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent (CSA) 

    I worked at Southwest Airlines full-time for more than 8 years

    Pros

    profit sharing at 10% pay very well after 5 years of service fully invested

    Cons

    nights weekends holidays early 3am shifts closing baggage service getting out at 1 or 2am no family/home balance


  3. "Inflight Crew Scheduler"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - In Flight Crew Scheduler in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    flexibility. people, leaders, flexible schedule, training

    Cons

    can be required to stay past shift time

  4. "Best Airline to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    Health Benefits, work schedule flexibility, pay, work environment and how people are treated with respect and a sense of value to the company

    Cons

    I can not think of any

    Continue reading
  5. "A company that cares about people and their people's growth"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Teams at SWA are built on a foundation of trust- we trust eachother and can be vulnerable and honest with your teammates. As a result, conflict fosters growth instead of fear. Management wants to see their employees bloom, and regularly offer their assistance and support. Everyone I've worked with is down-to-earth, and pretty much anything can be forgiven except for pretension and dishonesty. Management on all levels are incredibly transparent on business developments and the state of the company and your workgroup. I'm thankful to be a part of this family, and I trust our leadership to guide us through the storms we weather.

    Cons

    It's a large organization despite being thought of as a 'small' airline for so long. This isn't necessarily a bad thing, but there can be a long ramp-up time when onboarding due to systems and operational complexity. I mean, it's a major airline after all- we must be risk averse and processes are in place for good reasons. If you're joining us, be patient at the beginning, you'll understand the in's and out's with time. Never be afraid to ask questions- we don't judge, we want to succeed!

    Continue reading
  6. "Incredible Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Culture, People, 401k Match & Travel Privileges

    Cons

    Hours & days of week worked

  7. "Amazing Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cusomer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time

    Pros

    Great benefits, flexible schedule, and awesome pay.

    Cons

    Airline work can be very unpredictable!

  8. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Analyst Revenue Management in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 3 years

    Pros

    Salary employees get to work from home

    Cons

    The salary is not as competitive as other companies for Sr analyst

  9. "A great customer service business that happens to fly people to their desired destinations."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Agent in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Flexibility, great pay over time, incredible matching 401k and good benefits.

    Cons

    You must rely on others to get your job done well and many times certain individuals work much harder to pick up slack for others. These same issues occur year after year and if you are hoping for recognition of your efforts from management you will probably be disappointed. This is probably true for many jobs and thus it is imperative that you find self-satisfaction for doing your job well everyday.

  10. "Love this Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mechanical Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 10 years

    Pros

    Culture is key to the company success

    Cons

    I really cant think of any

Viewing 1 - 10 of 2,176 English Reviews