Southwest Airlines Reviews

Updated 4 Jul 2020

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4.3
84%
Recommend to a Friend
92%
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,348 Ratings
Pros
  • "Great benefits, great company with a heart(in 222 reviews)

  • "Flight benefits, 9% 401k company match, build your own paycheck(in 173 reviews)

Cons
  • "Also you will be the first to get mandatory overtime(in 95 reviews)

  • "There is no cons for who works hard(in 60 reviews)

More Pros and Cons
  1. "I Loved It Here!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time for more than 5 years

    Pros

    Laid back atmosphere. Easy Job. Fast paced.

    Cons

    You will encounter all kind of customers. Some are kind and respectful while others are wild and rude. Don't take the negativity personal. Smile, help them the best you can while staying professional at all times.

  2. "Great place to work"

    5.0
     

    I have been working at Southwest Airlines

    Pros

    Flexibility hours pay fly for free

    Cons

    Management could use some more training

  3. "Amazing Environment for Interns"

    5.0
    • Culture & Values
    Former Employee - Finance Intern in Dallas, TX
    Recommends
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    Lots of opportunities for learning and development

    Cons

    A lot of down time

  4. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Southwest Airlines full-time for more than 3 years

    Pros

    Inclusive Culture, Healthy Work Environment, Openness to Change (most times), Great Benefits, and Relatively stable work environment

    Cons

    Large company makes navigating growth opportunities a bit challenging

    Continue reading
  5. "I LUV SWA!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time for more than 3 years

    Pros

    Servant's Heart, Warrior Spirit, Fun-loving Attitude are the requirements to join this family. And this IS whom you want to call family. Amazing company to join. (And yes, they have great benefits and free travel :)

    Cons

    In a company this large, with so many opportunities, it can be hard to navigate finding your next career step, especially if it involves a department change.

    Continue reading
  6. "Dream airlines for anyone to work at."

    5.0
    Former Employee - Flight Attendant in Los Angeles, CA

    I worked at Southwest Airlines full-time for less than a year

    Pros

    Just being able to have the chance to wear the uniform is a pro to say the least.

    Cons

    Alot of flights when you first start and probation can be hard.

  7. "Excellent Airline"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Supervisor 
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 3 years

    Pros

    Easy flexibility with days off

    Cons

    Salary is not the great as supervisor, only a couple dollars more than agents

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  8. "Great Company with many opportunities!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Oakland, CA
    Recommends
    Positive Outlook

    I worked at Southwest Airlines full-time for more than 3 years

    Pros

    Ability to move around. Profit sharing. Great 401K match program. Yearly rate increase.

    Cons

    Union dues depending on position. Mandatory overtime. Quality of leadership.

  9. "Love Southwest"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Dallas, TX
    Recommends

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    - culture - people - Leaders - challenging job - day-to-day variety

    Cons

    - the airline industry is constantly changing- it is hard to keep up

  10. "Excellent"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Captain Check Airman in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 10 years

    Pros

    Family environment and cares about their people.

    Cons

    Growth had diluted some of its original culture.

    Continue reading
Found 1927 reviews