Southwest Airlines Reviews | Glassdoor.sg

Southwest Airlines Reviews

Updated 10 Dec 2019

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4.3
84%
Recommend to a Friend
91%
Approve of CEO
Southwest Airlines CEO Gary C. Kelly
Gary C. Kelly
1,272 Ratings
Pros
Cons
More Pros and Cons
  1. "Great"

    StarStarStarStarStar
    Current Employee - Operations Agent in Chicago, IL

    I have been working at Southwest Airlines part-time for less than a year

    Pros

    Fun exciting and meeting new people

    Cons

    Always busy Not much time off

    Southwest Airlines2019-12-10
  2. "customer relations review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Relations Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 3 years

    Pros

    The culture and the people.

    Cons

    The salary but the culture and work / life balance makes up for it

    Southwest Airlines2019-12-09
  3. "Customer service"

    StarStarStarStarStar
     

    I have been working at Southwest Airlines

    Pros

    Benefits, culture, and one of the best airlines to work for

    Cons

    Mandatory overtime can be inconvenient! The upside is the double time in pay

    Advice to Management

    Great management

    Southwest Airlines2019-12-07
  4. "Great compnay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Agent Superviros 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Great benefits, room for growth, and people to work with!

    Cons

    Long hours at times but lots of time off to offset this

    Advice to Management

    Keep inspiring and investing in your people you're doing great!

    Southwest Airlines2019-12-05
  5. Helpful (1)

    "Best company you could ever imagine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    I love everything about SWA. I have only been here 5 years but will never leave. Great health insurance and huge 401K match. Travel benefits are amazing.

    Cons

    NOTHING. I could not be happier here.

    Southwest Airlines2019-11-21
  6. "Working in IT does not align with the other values of the company - be warned."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Base salary with bonus is good. The business side knows how to have fun.

    Cons

    Very poor leadership in IT. Governance is stuck in the 90's. No trust in the IT organization. Not a fun environment.

    Advice to Management

    Taking some basic management courses would be a good start to learning how to lead people. Really need to step it up in the way you lead people. You need to trust your people more.

    Southwest Airlines2019-12-08
  7. "ramp agent"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Ramp Agent 

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    Fun job, exciting, new things everyday,

    Cons

    none at all love this job

    Southwest Airlines2019-11-21
  8. Helpful (1)

    "Love it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time for more than a year

    Pros

    great benefits! Flights, medical, profit sharing and employee matching!

    Cons

    Irregular Operations but this is just the airline industry!

    Southwest Airlines2019-11-10
  9. "5 star"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ramp Agent 

    I worked at Southwest Airlines full-time

    Pros

    great company to work for

    Cons

    Not applicable, company is great to work for

    Southwest Airlines2019-11-13
  10. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    Wonderful benefits. Fun and friendly atmosphere. People work hard and also get balance in their lives

    Cons

    Sometimes good business decisions don’t get made because of “feelings” and politics

    Southwest Airlines2019-11-09
Found 1816 reviews