Southwest Airlines Employee Reviews about "mandatory overtime"

Updated 17 Dec 2020

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4.5
89%
Recommend to a Friend
95%
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,749 Ratings
Pros
Cons
  • "Mandatory overtime, working in inclement weather(in 97 reviews)

  • "Low pay for interns, little opportunity to become full time(in 59 reviews)

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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "mandatory overtime"

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  1. COVID-19

    "Amazing benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Senior Management
    Current Employee - Customer Service Agent in Kansas City, MO
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Southwest Airlines full-time

    Pros

    Benefits Free flights Dental insurance 401k Management Supervisors Words you speak are on here

    Cons

    Furlough due to Pandemic Hours you work Mandatory overtime (double pay) High stress High pace

  2. "Tough but fair"

    4.0
    Current Employee - Ramp Agent in Baltimore, MD

    I have been working at Southwest Airlines part-time

    Pros

    Some shifts bring lots of downtime

    Cons

    Mandatory overtime can come unannounced.


  3. Helpful (1)

    "Don’t Believe The Hype"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Agent in Bwi Airport, MD
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Southwest Airlines full-time for more than a year

    Pros

    A lot of free money to be made for doing nothing, Great benefit package, Flexible work schedule and trading, Free flights to undesirable places, Incredible Ground Ops coworkers & vendors

    Cons

    Company put greed before safety, ridiculously low pay, workforce highly mismanaged at BWI, forced mandatory overtime at time when company is losing millions of dollars daily, adding flight with not enough manpower to work them, clueless FA’s, pilots play childish games, Union in company pocket, nasty pax, very dishonest managers that point fingers and stab you in the back in a heartbeat, company far behind with technology, outdated equipment (computers, printers, cabinets, etc.....), lacks a prestigious safety culture

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  4. "Great Company with many opportunities!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Oakland, CA
    Recommends
    Positive Outlook

    I worked at Southwest Airlines full-time for more than 3 years

    Pros

    Ability to move around. Profit sharing. Great 401K match program. Yearly rate increase.

    Cons

    Union dues depending on position. Mandatory overtime. Quality of leadership.

  5. Helpful (3)

    "Cultish Company Culture, Abusive Practises"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Sales Representative - Lead 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Southwest Airlines full-time

    Pros

    union, reliable pay, people pay you extra $ to pick up their shifts, OK flight benefits (but rarely time to use them), consistent work

    Cons

    clique mentality, no protections for employees from social abuses, don't actually care about customer quality of life versus income/revenue, younger (age) employees are treated like garbage, mandatory overtime

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  6. Helpful (1)

    "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Agent in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 3 years

    Pros

    Flight benefits, 9% 401k company match, build your own paycheck.

    Cons

    Hard work, out in the elements, mandatory overtime

  7. "“Forced” positive work culture"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Neutral Outlook

    I worked at Southwest Airlines

    Pros

    Great people to work with, great benefits and profit sharing, Fly for free

    Cons

    Time off, SCHEDULE, 24 hour customer service, schedule changes every 3 months and is based on seniority, mandatory overtime, no time in between calls.

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  8. "Excellent Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ground Operations 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Southwest Airlines full-time

    Pros

    Great benefits, great company with a heart.

    Cons

    Mandatory overtime, working in inclement weather.

  9. Helpful (3)

    "Great benefits at a price"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Southwest Airlines full-time for less than a year

    Pros

    Free flight benefits from day one; 2 wk paid training in Dallas; great reputation with the flying public; 9.3% 401(k) matching; excellent benefits; company encourages fun and humor

    Cons

    Ridiculously low pay for first five years (starting pay, first year $14.53/hr for CSAs; $.03 raise on second year). You either have to have a second job or a wealthy spouse &/or retirement fund in order to make ends meet financially. Must join union after hiring on (but very little union representation until you have completed 7 mo probation; and even then it feels like an ongoing struggle between management and union). If you need time off or are sick and you don't have vacation/sick time to draw from (and you won't for approx first six months) it's on you to trade, give away or pay a coworker to take your shift. If you refuse mandatory overtime, you receive "points and occurrences" which can potentially affect your ability for future promotions. For all the "LUV" and hospitality SWA expects you to show the flying public, they could stand to improve on how they treat their employees. Turnover rate is HIGH during the first year.

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  10. "No hard feelings"

    4.0
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Reservations in Phoenix, AZ
    Recommends
    Disapproves of CEO

    I worked at Southwest Airlines full-time for more than 5 years

    Pros

    Trading shifts after you complete probation

    Cons

    Mandatory overtime at the last minute, the CSL have no idea what goes on on the sales floor.

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