Synchrony Reviews | Glassdoor.sg

Synchrony Reviews

Updated 11 Dec 2019

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3.9
79%
Recommend to a Friend
91%
Approve of CEO
Synchrony CEO Margaret M. Keane (no image)
Margaret M. Keane
460 Ratings
  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time

    Pros

    Employee Centric company with focus on career growth

    Cons

    Office politics which is everywhere

    Synchrony2019-09-19
  2. "Awesome"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at Synchrony full-time for less than a year

    Pros

    I love it it’s fun and time goes fast

    Cons

    Taking calls all day can be boring but that’s he job

    Synchrony2019-09-19
  3. "Senior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Analyst in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Good Work life balance... Sometime feels we are back in college

    Cons

    No cons as of now

    Advice to Management

    Don't change

    Synchrony2019-09-17
  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Recovery Specialist in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 10 years

    Pros

    Flexible schedule Work life balance Great benefits

    Cons

    No work from home option in that role Distance to work

    Advice to Management

    Listen to your employees. Happy employees will produce quality work!

    Synchrony2019-09-18
  5. "Good Place ..can maintain worklife and home balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 5 years

    Pros

    great place, fixed working hours

    Cons

    pay is less compared to market

    Advice to Management

    improve pay

    Synchrony2019-09-17
  6. "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Vice President in Stamford, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than 5 years

    Pros

    Great environment. Diversity is on top of the list. Sr. management is very approachable and shows interest in engaging with employees.

    Cons

    What goes up must come down. Company morale not what it used to be.

    Synchrony2019-09-14
  7. "Senior"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Consultant in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 8 years

    Pros

    Great company to learn

    Cons

    None at this time, great

    Synchrony2019-09-12
  8. Helpful (3)

    "You do not want to work here as a CSR (Customer Service Rep). If you work here, go for a management job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Synchrony full-time for less than a year

    Pros

    Please do not believe the commercials. The only people who may be happy working here are managers. Any positive reviews were written by management to make it look like working here is great. When the company employees receive the "Great Places To Work" email survey, management forces the employees to take the survey together as a group with the managers to ensure the answers are positive.

    Cons

    • If you are one minute late, you will not meet schedule adherence and will be marked negatively. • If you have to go into Personal Aux to go use the bathroom, because you’ve been holding your pee and it’s still an hour until your next break, you will not meet schedule adherence and will be marked negatively. • If you were about to log out to go to break, lunch or leave for the day and you get the beep... indicating a caller is on the line and the call gets complicated and runs over, you have to stay and assist no matter how long it takes and no matter how it may negatively impact your schedule adherence and/or your personal schedule. • If you have something come up unexpected, and you have personal business hours but your “unexpected occurrence” isn’t on Synchrony’s approved list of items, then you can’t use your Personal Business time. • If you have a family emergency and you’re on the floor/taking calls, your loved ones cannot get a hold of you. You’ll have to wait until your break, lunch and/or end of shift before you can speak with your family. No cell phones are allowed while you're at your desk taking calls. • All your calls are recorded and you're being graded based on software that is not 100% reliable. Workstation (the software/program) glitches, shuts down, freezes and overall does not always perform the way it’s supposed to and yet the call center associates metrics and jobs are dependent upon it. If something’s off with Workstation and it messes up the call center associate, the call center associate is in jeopardy vs. management looking further into Workstation and what may be wrong with it. • Management shares that a Customer Service Representative is not here to help customers but to get them off the phone as quickly as possible. We are not here to help but to do what we can to ensure they don’t call again. • Your call time is supposed to be 3 mins or less per call. Going through training doesn’t truly represent what will happen on the floor. It’s understood that you can’t train on every single item that may occur but being told that you’ll mainly be taking payments and waiving late fees is false. Most people call because something out of the norm is going on and they need help. So most calls are not simple which means your call time will typically be long. • Important updates that involve changes in processes are sent via email and then the Customer Service Representative is expected to read these communications and keep up to date while continuing to take calls and always be up to date on what’s changed. Sometimes the changes are a little complex and additional training would be beneficial. Sometimes there’s off phone training but most of the times there’s not. • Taking verbal abuse from customers and having to remain calm and being forced to read from a script or potentially face termination if you allow your feelings (that are rightly felt when someone is treating you like dirt) to get the best of the situation. • Customer Service Reps are expected to be IT experts but are not paid extra for it. Each client should have a Digital Tech team but they don't. Customer Service Reps are supposed to have low call times and yet when someone calls and needs someone to hold their hand as they try to register their card, or set up Auto Pay, or is having overall IT related issues with an App or with getting into their account…the Customer Service Representative is stuck on the call until the customer gets access. You cannot have low call times and help people with IT and online/eservice matters. • Dealing with Multi Client Schedule Bid process. Upon being hired, you don’t really get to pick a schedule that truly works for you; you have to select from what’s available. When you get that schedule, it is not permanent. During the Multi-Client Schedule Bid time, every person is ranked and depending on your rank order, you are scheduled to select from an entire new list of schedules (your current schedule may not be on the new schedule bid list) and by the time you get to select, what’s left may not work for you. If you have to make it work, you’ll have to rearrange your childcare, any scheduled doctor’s appointments, etc. If you can’t make it work, you have to resign and it’s a great way for them not to have to perform layoffs and potentially be on the line for any earned unemployment benefits.

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    Advice to Management

    There's a quote that reads, "Treat your employees the way you want them to treat your customers." Management needs to put this in practice as it relates to how they treat their Customer Service Representative employees. Customer Service Representatives are the face of the company and take all manner of abuse from customers every single day. Stop treating your Customer Service Representatives like little... children who can't be trusted. Start showing your Customer Service Representatives respect and treat them like trusted adults.

    Show More
    Synchrony2019-10-13
  9. Helpful (5)

    "Low Pay, Good benefits, Massive Minority Layoff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Large Deal Underwriter in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synchrony full-time for more than 5 years

    Pros

    It used to be a stable job with good benefits

    Cons

    new management are micro managers who took away the overtime and it is extremely hard to grow if you are a minority. Your education does not count its is all about who you know. You will never get paid what you are worth if you are a minority. But the benefits are great.

    Synchrony2019-09-10
  10. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - ABHISHEK in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than 5 years

    Pros

    Highly employee centric company. World-class work environment

    Cons

    Growth opportunities little slow, with salary little less

    Advice to Management

    Keep doing the great work

    Synchrony2019-09-04
Found 722 reviews