The Mark Travel Corporation Employee Reviews about "travel benefits"

We are disappointed to see that you believe the company is going downhill. Our travel benefits are still active and many team members take advantage of those offers. We are a growing company and actively hiring new team members. Bill La Macchia is still our President and actively running the company.

Hello, Thanks for your review. We are pleased that you think the Customer Care training is done well and will continue to make sure that is the case. We do still offer a plethora of great travel benefits for all team members on an ongoing basis, but leave it to team members to review and act on those offerings. As you mentioned, we do believe our compensation and benefits are competitive in the market, and we regularly review this to make sure it remains that way. Benefit premiums for team members have not increased for five years, which is something our team members very much appreciate.

I greatly appreciate you taking time to provide feedback on your experience working in groups at Mark Travel. We use all feedback as a great opportunity to learn from our team member’s experiences to help continue to grow and evolve the department. Thank you for the kind words on the leadership team. As an organization, we are lucky to have a fine team of leaders that aren’t afraid to get their hands dirty and do what is necessary to support the team. The comment I enjoyed most was on your experience with the other team members. I consider myself very lucky to be able to work with such an outstanding and hardworking team each and every day. As a department we have grown a lot over the past few years and it is the energy and passion of the team that has been the biggest driver of that growth. In terms of the items you have listed as cons, again I appreciate you being honest with your feedback because this is how we are going to continue to grow. The technology piece is something we have and continue to invest heavily in and have made some tremendous strides over the past couple of years. We have many team members within groups that have commented on how much better the technology has gotten which in turn has allowed them to be much more efficient with their daily tasks. While a lot of progress has been made, there is still more to come and what gives me great confidence is the organization’s commitment to groups and their willingness to continue to invest in the team and technology we are using. In addition, we have received a lot of feedback recently from travel agents that are using our new group booking platform and they have been commenting about the ease of use and ability to be much more productive in booking groups. Travel agents have stated we are far and away ahead of our competition when it comes to group technology. With all that being said, this is something we will continue to invest in and I am really excited about what the future holds for our technology both for our team and for the marketplace. Your comments about pay is something we look at closely as an organization and are often evaluating and adjusting pay scales to ensure we are compensating team members appropriately for the tasks they are performing. Discussion of pay can be a difficult one, but I can say that I wouldn’t have just celebrated my 15th anniversary with the company if I felt the organization wasn’t fair with my compensation or more importantly my team’s compensation. My greatest priority as a leader in groups is centered around the team and their wellness. Ensuring the team is being compensated fairly is certainly an important aspect of that. One other point to make in regards to pay is centered around something I am very passionate about and that is the opportunity for continued advancement within the organization. There certainly is great opportunity to grow within the group team to achieve a higher level role and subsequently higher pay. In addition to this, with Mark Travel being such a large organization, there is also great opportunity to continue to grow your career in other departments as well. Over the years, we have had numerous team members be promoted from within groups and also have had team members take roles outside of the group team to further advance their career. Our leadership team is always very supportive in discussing with the team on the different opportunities both within and outside of the team in regards to future professional growth. As I started out, the only way we are going to continue to grow is to listen to those that are most important, our great team of people. I do hope your new endeavors are going well and appreciate you taking the time to provide your feedback. All the best, Mike E – Director of Groups

Hi and thank you for providing your valuable feedback! Welcome to the team! We hope that you will find that as the years go by in your tenure that you continue to grow and succeed here. I know you know that we can't say the workload will ever slow down since it's only been growing and growing for 42 years. But we are about balance and we certainly encourage lots and lots of vacations. Thank you for such kind words, we are so proud of our team and dedicated individuals like you. All my best, Jennifer La Macchia

Hello! Thanks so much for taking the time to write this review. We appreciate your feedback, truly. I agree that we have a great wellness program & travel benefits– definitely a perk to working at LME! Regarding the comment on not having growth opportunity at the company, we are always looking at ways to help our teams grow and challenge the status quo. Currently, we are working on ways to create more flexibility within roles, and are seeing if there are unique ways to create more opportunities for growth. As a Travel Agency Engagement Specialist, you make impactful decisions about our B2B engagement day in & day out, and your leaders know this. You role extremely important, not just to the Travel Agency Engagement team, but to the organization as a whole. I would also question – how long have you been with the company or in your current role? I think it’s important to put in the work and build a strong portfolio for yourself prior to advancing, and that typically takes a few years to establish. Thanks again for your review! – Sara, VP – Travel Agency Strategy