Twilio Reviews

Updated May 16, 2022

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Found 698 of over 785 reviews

4.3
85%
Recommend to a Friend
93%
Approve of CEO
Twilio CEO and Co-Founder Jeff Lawson
Jeff Lawson
510 Ratings
Pros
  • "A good work-life balance other than the occasional crunch week(in 33 reviews)

  • "Great culture and higher ups respect employees(in 30 reviews)

  • Cons
  • "The culture here has veered away from the Twilio magic due to questionable hiring choices(in 56 reviews)

  • "Systems lack scalability & constant growing pains(in 50 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      Hyper-growth company

      Apr 24, 2022 - Growth Account Executive in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good learning experiences Good teammates and managers

      Cons

      All the problems with growing companies: lack of structure, frequent changes, people getting burnt out cause of the pace we're going at

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    2. 3.0
      Former Employee, more than 1 year

      A great company in North American but not in APAC

      Mar 16, 2022 - Anonymous Employee in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good Insurance - RSU - Flexible working hours - lots of Perks

      Cons

      - Hiring too many people in short length of time, quantity over quality, and a lot of them are from Salesforce - The senior management team are getting more "White" even in Asia, the company seems has trust issue with Asian leaders since the last APAC leader left the company

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      8 people found this review helpful
    3. 4.0
      Current Employee, less than 1 year

      SDR

      Mar 23, 2022 - Sales Development Representative (SDR) in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary and benefits above average

      Cons

      Not much, but products might be a little pricey to pitch

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    4. 5.0
      Current Employee, more than 1 year

      Great culture!

      Feb 28, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Besides our day to day jobs - there are amazing cultural events that are very thoughtful throughout the year. The events are not there to just tick boxes but are actually educational.

      Cons

      With the company being in a growth phase, some processes that are being refined.

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    5. 5.0
      Current Employee, more than 1 year

      Very good company

      Feb 16, 2022 - Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very competitive and fast pace company

      Cons

      nothing much to add here yet

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    6. 4.0
      Current Employee

      Great company to work for

      Feb 8, 2022 - Business Development Representative (BDR) in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Inclusive company culture, amazing benefits, well known brand and products

      Cons

      Internal processes might need some improvements

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    7. 5.0
      Current Employee, less than 1 year

      Awesome place to be at

      Jan 13, 2022 - Technical Support Engineer in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to be with wonderful benefits! Way to go!

      Cons

      No cons so far Keep it going the way it is!

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    8. 3.0
      Current Employee

      Growing with pains

      Sep 9, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits Very modern organisation Flexible working arrangement

      Cons

      Plenty of inefficiency Too many people without the right skills/experience Plenty contradiction compared to the advertised "culture"

      2 people found this review helpful
    9. 3.0
      Current Employee

      Growing company

      Jun 8, 2021 - Sales Representative in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Potential to grow Great benefits, insurance

      Cons

      Scaling too quickly and need to focus on hiring good quality talents

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    10. 5.0
      Current Employee, more than 1 year

      Great place to work in

      Jan 13, 2021 - Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work life balance. Great company values

      Cons

      Very active on political agendas

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    Viewing 1 - 10 of 698 Reviews

    Twilio Reviews FAQs

    Twilio has an overall rating of 4.3 out of 5, based on over 785 reviews left anonymously by employees. 85% of employees would recommend working at Twilio to a friend and 83% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Twilio employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Twilio. This rating has decreased by -1% over the last 12 months.

    85% of Twilio employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Twilio 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.2 for career opportunities.

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