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Westfield Insurance

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Westfield Insurance Reviews

3.2

46% would recommend to a friend

(317 total reviews)

Ed Largent

48% approve of CEO

50% positive business outlook

Westfield Insurance has an employee rating of 3.2 out of 5 stars, based on 317 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Westfield Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

317 reviews
2.0
17 Jan 2024
Recommend
CEO approval
Business outlook

Pros

- Higher than average starting pay - Average vacation time - Great health/dental/vision benefits at low cost to employees - There is currently both a pension and 401k plan, and they contribute 3% regardless of how much you put in the 401k - The people are generally nice, and the leaders are pretty understanding - There is opportunity for a bonus every year, but the calculation varies by department. Some departments are weighted heavily toward combined ratio, which means your bonus is based on how bad the weather was last year instead of anything you achieved

Cons

- Pay increases do not keep pace with inflation. This is by design, and has nothing to do with your performance. Managers are given a low percent to allocate to their reports, but new hires will be hired at the current market rate (usually increasing faster than the % managers are allocated), This means experienced employees are almost always underpaid after a few years, so you MUST get promoted to hit a new pay bracket to keep up. Pay ranges were previously posted on all job openings, both internal and external (which would have been a positive above), however HR has decided to remove pay ranges from all postings over the last few months. - HR is very unhelpful, so the faster you can speak to someone who knows what they're doing (hiring manger, etc.), the better. They've also begun rolling out some very unpopular and poorly implemented policies regarding return-to-office. The requirement is currently 3 days in office for employees within 50 miles, but certain employees get exemptions [reasons for preferential treatment are unclear]. The actual enforcement of the "requirement" also varies widely between leaders and departments. Recently, this meant that some department leaders were counting your swipe-ins each month, while other departments were not showing up at all. - Expectations around remote employees showing up several times per year - often for just a single day or two at a time - are also extremely unclear, and are likely an extreme waste of company dollars. - The logic behind hiring a remote manager and still expecting their direct reports to all be in office for meetings or even on days with no scheduled meetings is very non-intuitive. - Current CEO appears to be completely devoid of personality or leadership ability. He cannot be removed because he is also Chairman of the Board. - It is impossible to get anything done without knowing certain "key people" in each department. Only people with seniority know who these people are, and they are often other people with seniority, many of which will likely retire over the next 5 years and leave the company lobotomized of all knowledge related to both their ancient mainframe system & the duct tape connections holding everything together. - Some leaders also appear to be selected for their "leadership ability" or other intangibles instead of actual subject matter knowledge, which is a huge problem. Meetings get derailed because simple concepts need to be explained multiple times to people who should really know better. - The company is easily distracted by "new, shiny objects" for several years at a time, but either gut them to the point of uselessness or disregard them entirely. Recent examples (large & small) include: -- Small Business Platform - widely considered a train wreck, multiple leaders fired, several teams dedicated to making it workable again -- Data Catalog - unable to be implemented for >3 years due to consistently poor data management internally. The technical debt that the IT department has accumulated is truly astounding. Fixes are occasionally implemented, then left unattended to go off the rails. -- Tableau implementation - reports are reverted back to Excel because the recipients of the report often do not have Tableau, plus we have completely ignored the functionality and QoL improvements Tableau Prep provides and instead write out the full SQL separately and paste it into Tableau -- Specialty/international acquisitions - results TBD

1.0
9 Apr 2023

Just sad what has happened

Recommend
CEO approval
Business outlook

Pros

Time off is pretty good, campus is beautiful

Cons

CEO/and most Leadership completely out of touch. Promotion of incompetence like civil servants No accountability of failed technologies IT has nothing but excuses and are not held accountable People with 20-30 years are always right, ignoring reality of how things are outside of the Westfield bubble

1.0
27 Feb 2023
Recommend
CEO approval
Business outlook

Pros

working from home is always a perk, however be careful as the connection used is not based on your own internet. the insurance is alright and starts immediately but very expensive for still having so much that you pay for

Cons

most of your time will be spent apologizing for the companies "new platform" which is actually joked about in the company workforce for how glitched and often it screws up things for their clients. There is only one contact for the platform which requires a middle man anyway. so when you're not being yelled at by agents for things you don't even blame them for yelling at you for you're trying to reconnect to their vpn which is also notoriously jokes about how inconstant and unusable it is for most people and having to worry about your time limits on calls while the system itself takes five minute to load up becomes too frustrated and mentally draining when it starts feeling like you're screwing people over and having to tell them to"get over it" because everything is glitched and requires someone else to reach out to someone else to reach out to someone

Viewing 1 - 3 of 317 Reviews

Glassdoor has 345 Westfield Insurance reviews submitted anonymously by Westfield Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Westfield Insurance is right for you.