Zirtual Reviews

3.4

59% would recommend to a friend

(171 total reviews)

Maren Kate

67% approve of CEO

57% positive business outlook

Zirtual has an employee rating of 3.4 out of 5 stars, based on 171 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zirtual employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

171 reviews
2.0
20 Sept 2014

Overworked and Underpaid

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You get to work from home. There is a decent training program. Excellent job of connecting you online to other ZAs.

Cons

Clients and assistants come and go like a revolving door. Clients are transferred to new assistants at an extremely high rate. Management often takes the side of a client when issues arise and even if the assistant is believed the client is kept and given a new ZA, even though it is clear the client abused his/her assistant. Often keeping a client and their money is placed over the good of the company.

2.0
8 Apr 2015
Recommend
CEO approval
Business outlook

Pros

Working from home is wonderful, no doubt about it. I worked with some amazing clients and incredible people within Zirtual. There are no other Pros to this job.

Cons

The pay is a complete joke, especially for a job that wants you to have a college degree. They continue to say the company isn't profitable enough for pay raises, and you are not compensated for phone or internet in any way either. It is INCREDIBLY difficult to balance multiple clients throughout the day, especially with the Harvest timers. I basically had 7 different jobs that I was expected to 'have a little fun with' daily. On top of this, there are mandatory meetings and things you must do for Zirtual every week as well. With this model, small tasks can get forgotten for clients, and the quality of work decreases when you are trying to meet deadlines, etc. You are limited to how much overhead time you can have, and as someone else mentioned, it's often VERY difficult to fit all of this into a 40 hour work week. With my client load, I was working several hours of overtime a week. A big no to work life balanced. Many stay at home mom's are forced to higher sitters to watch their children during the day because they are so busy. Often times, the sitters are earning more per hour than the Z Mom. Completely not worth it. There is also no real process for placing a ZA to a client. If you have available hours and are in a certain time zone, you will be given a client, regardless of skill set in any given area. Policies change at Zirtual on a weekly basis, which makes it hard to keep up with what's going on. Clients often ask you to do things outside of Zirtual's scope of service or different than a cut and paste type of task and you have to figure out the pieces yourself. For example, I was handling recruiting for 3 different clients of mine with very different companies.

3.0
9 Sept 2014
Recommend
CEO approval
Business outlook

Pros

All projects were interesting; worth putting on a resume Accessible upper management Networking potential if you get lucky enough to have clients who care enough Friendly peers

Cons

Pitiful pay considering the clientele and the work(client dependent). Bay Area EAs, where Zirtual is based and many clients live, make $65K avg. Zirtual pays less than $25,000/full-time to, mostly women, who hold bachelor's degrees. Unstable More than a few clients had serious entitlement issues!

Viewing 1 - 3 of 171 Reviews

Glassdoor has 213 Zirtual reviews submitted anonymously by Zirtual employees. Read employee reviews and ratings on Glassdoor to decide if Zirtual is right for you.