PinPoint Warehousing interview question
If you have never worked in Customer Service and you receive a phone call inquiring about the business options available, would you hand off the caller to someone who knows more about the business or would you educate yourself about the company prior to taking calls?
Interview Answer
Anonymous
13 Mar 2018
I would first offer the caller assurance that I may not know the answer to their question but I will make sure that they either have an answer at the end of our call or they would know receive a return call fromwhom and that person's position with Pinpoint. But prior to taking calls, I would certainly research all I could find about the specifics of the business platforms available to customers.