Situational question: If you are at the front desk and there is a patient you are scheduling out, the phone is ringing, the printer is out of paper, and the fax machine is jammed how do you handle this/what order do you take care of things?

Question

Anonymous · Accepted Answer

Assist the person in front of you, possibly ask her if she could hold a second to answer the phone and immediately turn your Attention, thank the person in front of you for their pat

Anonymous · Answer

Answer the phone and ask the patient to hold or have a nearby employee take the call - help patient in front of you to schedule appointments - tend to printer/fax machine

Anonymous · Answer

After the client’s needs are met only then can you un jam the fax machine and add paper to the printer.

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