• Manage claims end-to-end: issue claim/cash calls per contract terms, monitor SLAs, and ensure timely reporting of major losses.
• Perform quality control on claims data and reporting; identify and resolve contract drafting errors.
• Analyze claims data, update outstanding reserves, and support negotiation/settlement of claims, escalating complex cases as needed.
• Coordinate with internal and external stakeholders on technical matters through meetings, calls, and emails.

• Track renewals and new contracts, verify terms and accounting structures, and finalize contracts for revenue scheduling.
• Process premiums, accounts, and adjustments (e.g., sliding scale commissions, profit commissions) within agreed timelines.
• Issue processing instructions to outsource partners and ensure accuracy; obtain Compliance and Legal approvals for third-party arrangements.

• Build and maintain client relationships alongside Client Relationship Managers; address discrepancies and pursue timely client reportin.
• Provide consultative solutions, contribute to proposals, and stay informed on market developments impacting client work.
• Deliver timely, high-quality responses and insights aligned with client needs and Aon’s capabilities.

• Collaborate across teams, cover for colleagues during absences, and assist with onboarding new hires.
• Share updates with Sales on renewals, reporting issues, and major developments; prepare statistics and support during peak periods.
• Take ownership of personal development and contribute to team problem-solving.

• Participate in process improvement initiatives, testing, and automation projects.
• Enhance knowledge through training and share insights to improve service standards and turnaround times.

• Monitor revenue against budgets, review electronic files for accuracy, and ensure compliance with audit requirements.
• Provide input on operational efficiency, maintain strict performance standards, and apply knowledge of technology and financial concepts.

Skills and experience that will lead to success

• Degree or equivalent experience required, specifically in Finance, Accounting, Math or related field
• Preferably 3 to 4 years of experience in the insurance or reinsurance industry
• Proficient in MS Office suite
• Excellent interpersonal and communication skills (both oral and written) with the ability to work with all levels within an organization and business partners (active listening, purposeful communication & flexibility)
• Excellent organization, prioritization and time management skills
• Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment
• Strong attention to detail
• Professional demeanor
• Ability to work independently and efficiently
• Ability to deliver under pressure in a fast-paced multi national corporation
• Negotiation Skills
• Project Management Skills