What success looks like in this role:

• Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned ·Build sustainable relationships and engage customers by taking the extra mile.
• Job Requirements:
• Higher NITEC in Electrical, Electronics, IT or equivalent.
• Relevant experience in IT system support and hardware maintenance
• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
• Basic knowledge in Networking and Database management will be added advantage
• Airport operations background will be added advantage
• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
• Ability to work responsibly, independently and in a team
• Able to interact with all levels of people and work under stress
• Training will be provided

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 2-4 years’ experience in area of responsibility

Working hours

• Rotating 12 hrs shift or as assigned.
• Shift pattern: 3 Days work shift followed by 2 days rest, 2 Days work shift followed by 3 days rest
• 2 Months day shift, followed by 2 months night shift

Reporting locations: Woodlands RTS

Job Types: Permanent, Full-time

Pay: $41,000.00 - $46,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person