JOB SUMMARY

To ensure highest level of customer service and personal service to our guest. You will be working closely with event planners and professional to identify their needs and ensure customer’s satisfaction. You supply to all types of services relating to the events a take on the responsibility of coordinating all the logistics involved in making the event work to the guest’s satisfaction.

QUALIFICATIONS & EXPERIENCE

• Minimum of 2 Years of relevant working experience. Additional Experience in Hospitality ie. Sales is an asset.
• Preferably with a Bachelor’s degree/ Higher education qualification/ Equivalent in hotel management/ Business Administration

CORE WORK ACTIVITIES

• Ensure all Catering standards are adhered for all event activity
• Actively be involved in and monitor of all levels of service to ensure success of this benchmark
• Work closely with the Director of Catering to ensure all contractual terms agreed upon are carried and maximize function space for the highest profitability of the hotel.
• Ensure all service standards are in compliance.
• Be available to assist client while on site at appropriate times.
• Provide booking feedback to all departments to include advance information on conventions and catering functions ensuring client requirements are met and that refinements to service and procedures are made as necessary to meet the client’s needs.
• Ability to detail last minute bookings where required, as directed by Director of Catering.
• Work with Director of Catering to oversee Daily BEO Meetings, Weekly Resume Meeting, Pre-Con Meeting (Both Internal & External)
• Attend daily kitchen meeting to review BEO and ensure last minute changes are communicated to Banquets, AV, Kitchen, Stewarding & Front Desk.
• Ensure proper handover from Sales Department after contract signed.
• Collect Pre-Event deposit timely as per schedule/s listed in the contract
• Upsell and manage events and assigned bookings from site inspections, booking detail administration, pre-event meetings and post-event follow-up and re-booking.
• Solid compilation of all pertinent information leading to clear and concise agendas, Group Resumes and Banquet Event Orders.
• Ensuring post-event billing are in place and according to the billing as per Banquet Event Order.
• Initiate billing procedures, ensuring client credibility and that deposit and/or credit applications are received with adequate information and within an acceptable time frame.
• Check-out PM Account with 5 working days from last day of event.
• Assist with the compilation of competitive intelligence information.
• Active participation in Departmental meetings, team building efforts and other like activities.
• Actively participate in appropriate Catering & Events training.
• Maintain high quality of service standards required by the hotel and by the company.
All other reasonable requests that are made by the leadership of the Department and Hotel.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.