• MST Golf, Retail, Singapore

Job Summary

As a Sales Associate, your primary responsibility is to drive sales growth through achieving targets and delivering exceptional customer service. You will play a crucial role in enhancing the customer shopping experience by engaging with customers in a friendly and personalised manner, addressing their needs, and resolving any concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills, contributing to the overall efficiency and success of the store.

Responsibilities

Customer Service Excellence

• Engage customers with expertise by providing 1-to-1 personalised advice on golf equipment, accessories, apparel and services based on customers’ needs and preferences.

• Create a memorable shopping experience by providing exceptional level of customer service that exceeds customer expectations and always be approachable and gracious in all customer interactions.

• Handle inquiries and complaints professionally and resolve customers’ concerns with patience and efficiency to ensure customer satisfaction.

Sales Commitment

• Achieve or exceed weekly sales target, proactive in promoting products that suit customer needs and cross-selling complementary goods and services to boost sales.

• Execute in store marketing and promotional displays based on company’s guidelines and support local golf sales events.

• Demonstrate product knowledge and continuous learning for latest golf products, trends, and promotions to service customers’ inquiries.

Inventory Management

• Monitor stock levels to ensure shelves are always well-stocked, tidy, and reflect accurate inventory levels to avoid customer dissatisfaction.

• Conduct regular inventory checks and assist in cycle counts and annual stock takes to maintain inventory accuracy and prevent shrinkage.

• Assist in coordinating with stock merchandisers and report low-stock or overstock situations to the team to support inventory management.

Store Operation & Safety

• Maintain store cleanliness to ensure the store is clean, organised, and presentable to reflect the brand’s professionalism and attract customers.

• Maintain merchandise in accordance with company’s visual merchandising guidelines. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, and folding clothes.

• Support operational efficiency and to assist with opening and closing duties, including cash handling and securing the premises.

ilovegolf Membership

• Register new members: Actively encourage customers to sign up in our loyalty programme and assist them through the registration process.

• Promote ilovegolf membership benefits: Educate customers on the advantages of ILG membership, such as exclusive discounts, events, and perks.

• Build customer loyalty: Cultivate long-term relationships through personalised service and follow-ups to encourage repeat business.

Qualifications / Skills Needed

• At least 1 year in a similar role within the retail industry
• Proven experience in achieving sales targets and KPIs
• Strong clients focus with an ability to build lasting relationships
• Exceptional verbal and presentation skills
• Positive, collaborative, and goal-oriented team member
• Friendly, professional demeanour with effective communication
• Ability to perform well in a fast-paced environment
• Demonstrates punctuality, honesty, and discipline
• Self-motivated, driven, and open to feedback
• Able to commit to rotating shifts (opening & closing hours)

Apply For The Role