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Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting for a Repair Sales Consultant in Singapore. The Repair Sales Consultant is responsible for driving repair and modernization sales for elevators, escalators, and moving walkways. This role focuses on identifying opportunities within the installed base, building strong customer relationships, and delivering tailored repair solutions that enhance equipment reliability, safety, and performance.

Responsibilities

Sales & Business Development

• Identify, develop, and close repair and modernization sales opportunities within assigned portfolio/accounts

• Proactively manage Otis installed base to generate repair leads and upsell opportunities

• Achieve sales targets for revenue, margin, and order bookings

Customer Relationship Management

• Build long-term relationships with building owners, property managers, and consultants

• Conduct regular customer visits to understand needs and recommend solutions

• Serve as the key point of contact for repair-related proposals and negotiations

Solution Proposal & Tendering

• Prepare technical and commercial proposals for repair and upgrade works

• Collaborate with operations teams to ensure feasibility and pricing accuracy

• Participate in tenders, contract negotiations, and closing deals

Project Coordination

• Work closely with operations and service teams to ensure smooth execution of sold projects

• Monitor project progress and ensure customer satisfaction throughout delivery

• Address customer concerns promptly and professionally

Market & Portfolio Management

• Analyze market trends, competitors, and customer requirements in Singapore

• Maintain accurate sales forecasts and pipeline in CRM systems

• Contribute to pricing strategy and sales initiatives

Requirements

Experience & Education

• Diploma/Degree in Engineering, Business, or related field

• 2–5 years of sales experience, preferably in: Elevator/escalator industry Building services, construction, or M&E sectors

• Experience in B2B sales and account management preferred

Skills & Competencies

• Strong sales acumen with proven track record in achieving targets

• Excellent negotiation and closing skills

• Good understanding of technical products (training provided if needed)

• Strong interpersonal and communication skills

• Ability to manage multiple stakeholders and projects simultaneously

Other Requirements

• Familiarity with Singapore building industry and regulations is an advantage

• Self-motivated, results-oriented, and able to work independently

• Proficiency in CRM tools and Microsoft Office

Key Performance Indicators (KPIs)

• Sales revenue and order booking

• Gross margin achievement

• Conversion rate of leads to orders

• Customer satisfaction and retention

• Pipeline growth and forecast accuracy

Working Environment

• Based in Singapore with frequent site visits

• Combination of office work, client meetings, and site inspections

• Fast-paced, target-driven environment within a global organization

Why Join Otis?

• Global leader in elevator and escalator solutions

• Strong brand reputation with a large installed base

• Opportunity to work on high-value projects and modernization initiatives

• Career growth in sales, account management, or operations

• Hybrid Work Model; administrative and outdoor sales

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!