JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Title
Head of Engineering and Operations Solutions South East Asia
Business unit
Integrated Facilities Management (IFM) - EOS
Reporting to
Engineering & Operations Solutions Director APAC
Key stakeholders
IFM Account Directors; IFM Executives; CS Executives; EOS Counterparts in Asia
Duties & responsibilities
What this job involves –

Being an expert

We need a technical expert for our South East Asia Engineering & Operations Solutions team under IFM APAC in JLL’s Corporate Solutions business. You will be responsible for providing leadership to the IFM account-based teams on issues relating to Engineering & Operations. As well as implementing standard business processes across accounts in your area of responsibility, you will also need to carry out performance analysis and reporting to ensure team engagement & alignment with wider business objectives. You will be the focal point for hard services within the IFM team in South East Asia & have a detailed knowledge of our business to be able to operate with confidence when dealing with our own staff and clients.

Attention for detail

Do you have an eye for detail? You will be responsible for ensuring that all South East Asia IFM Accounts have an annual compliance/audit program in place. You will personally attend a minimum of 10 building audits in order to demonstrate team leadership and provide trainings. As a member of the EOS Leadership team, you will actively contribute to developing and implementing programs and procedures to support the EOS platform & strategy.
You will also support JLL’s Regional Risk and Incident Director, to drive the implementation of JLL’s standard Incident Management procedures and ensure a consistent approach is adopted across the region.

Collaboration

At JLL, we foster a spirit of collaboration. In this role, you will work closely with senior leadership and our wider Corporate Solutions teams. You will sit with JLL’s IFM business to support our Integrated Facilities Management (IFM) business line but also form part of our wider technical support team across the region. In addition, you will also work closely with our global facilities management team to support global clients and global compliance initiatives.
As South East Asia EOS Director, you will ensure that all facilities teams have access to and follow standardised policies and procedures for all aspects of building operations. You will provide high-level technical advice to our internal & external customers. To be successful, you will build strong working relationships with key client representatives and promote the JLL Engineering & Operations platform; providing a key linkage between JLL & clients’ representatives.
To excel in the role, you should monitor market trends & changes to ensure that JLL provides industry best practices in the delivery of Engineering & Operations services.

Sound like you? To apply you need to be: –

Experienced
You will be a professionally qualified engineer in either mechanical or electrical disciplines and have a proven record of accomplishment of managing the technical infrastructure of complex real estate, preferably with experience in Critical Environments, production facilities or data centres. You will be commercially minded, solutions driven and be able to balance risk & reward.

Ethical & Self Motivated
You’ll need a high level or professional integrity in the role and a strong code of professional ethics.

Resilient
It’s fast paced and you’ll need to be agile and responsive to issues as they arise. You’ll need a positive mind set and a ‘can do’ attitude.

Team Player
You’ll be a person that collaborates with others regardless of role, business unit or location. At JLL, we work together to help achieve our ambitions and that of our clients.

Great Communicator
Can you get your ideas across clearly both verbally and in writing? You’ll be working with many diverse interest groups so the way you share information and your ability to persuasively convey information is highly important. Of particular importance is explaining technical issues to non-technical clients, customers and JLL staff. A high EQ is must for this role. In addition to English, an ability to speak Mandarin would be useful, but not essential.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.