Claims Specialist / Senior Claims Specialist – International Financial Lines

Singapore

In this role, you will be required to manage the AXA XL International Financial Lines claims portfolio. Products will include a variety of D&O, PI, Crime and Cyber insurance which you will handle as both a lead and following (re)insurer whilst demonstrating ability to perform coverage analysis, drive claim strategy and achieve resolutions on complex claims. Claims are multi-jurisdictional with clients across the Asia region and occurring around the world.

This is regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

What you’ll be DOING

What will your essential responsibilities include?

• Client servicing, liaison with underwriters and reporting to management and claims practice leaders.
• Manage the adjustment of reinsurance and insurance claims up to the given handling and settlement authority.
• Negotiate and liaise with insureds, brokers, cedants, loss adjusters and other service providers in order to deliver prompt and fair claims service.
• Oversee claims administration, including but not limited to process claims advices & settlements, liaise with accounts department on payments, ensure that claims are entered onto system correctly and in a timely manner and ensure that reports are prepared correctly and given to management on time.
• Maintain and diarize tasks to ensure that claims are handled proactively and dealt with efficiently, timely and in accordance with corporate objectives and targets.
• Ensure claims are handled in line with the global claims handling procedures.
• Ensure that accurate reports / financials are provided to Underwriters for marketing and renewal purposes.
• Support Underwriters in marketing efforts and risk selection, and to make occasional market presentations to raise profile of the AXA XL Claims Team.
• Regularly drive greater engagement with brokers / clients to gather insights aimed at improving our superior claims service including but not limited to Brokers Academy, Claims Academy, and market presentations for the Asia region.
• Lead and/or manage internal claims projects focused on improving team efficiency, productivity and alignment with organizational objectives including but not limited to contributing to the company’s profitability.
• Collaborating with our Asia claims colleagues in AXA XL and AXA GI to provide cross border support, technical training and regular exchanges, delivering our One AXA strategy.
• Exhibits determination to grow the claims team and ability to demonstrate leadership to new members in the team.

You will report to Claims Manager, Singapore

What you will BRING

We’re looking for someone who has these abilities and skills:

• Bachelor’s degree with financial lines claims experience and a background in law or relevant experience of litigation is desired.
• Sound knowledge of key product line(s) and regulatory environment.
• Up to date appreciation of the technical requirements of the role.
• Proven ability in identifying and analyzing problems, creating solutions, deploying sound decision making skills.
• Proven track record of knowing what it takes to provide a consistent first class customer service internally and/or externally.
• Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group.
• Ability to lead the market on claims where AXA XL are the appointed lead, in order to uphold our market leading reputation.
• First class report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences.
• Demonstrates communication skills, articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the Company.
• Attention to detail and a meticulous eye for identifying key issues in documents and policy wordings.
• Able to organize self (and others if applicable) including effective scheduling, prioritization and time management skills, completing tasks to tight deadlines. Demonstrates a ‘can do’ attitude.
• Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.
• Advanced knowledge of Microsoft Office programs; specifically, Excel, Outlook, Word, PowerPoint.
• The role would suit highly driven self-starters, with a desire to challenge and deliver.

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.