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We’re seeking a future team member for the role of Director, Head of Institutional Banking KYC to join our KYC Operations team. This role is located in Singapore .

The APAC Head of Institutional Banking KYC will lead the strategy, governance, and delivery of the KYC framework for the Institutional business. This senior leadership role is accountable for shaping a scalable, resilient, and globally integrated operating model that supports business growth, strengthens risk management, and meets evolving regulatory expectations.

The role will also lead the function’s transformation agenda, leveraging data, automation, and AI-enabled capabilities to enhance quality, efficiency, and decision-making. In addition, it includes strategic oversight of offshore KYC operations, with accountability for robust governance, consistent standards, and strong performance across a distributed global delivery model.

This role requires close partnership with senior stakeholders across the business, Compliance, Legal, Risk, Internal Audit, Operations, and Technology, and will play a central role in shaping the future direction of the Institutional KYC agenda.

In this role, you’ll make an impact in the following ways:

Strategy & Operating Model

• Set the strategic direction for Institutional KYC, ensuring alignment with business priorities, regulatory expectations, enterprise risk standards
• Lead the end-to-end KYC operating model, covering new client onboarding, periodic reviews, and ongoing KYC lifecycle activities (including CDD and EDD)
Oversee offshore KYC operations within a global delivery model, ensuring alignment to global standards, robust controls, and consistent outcomes across locations

Delivery, Control & Governance

• Maintain strong oversight of the KYC control environment, ensuring effective governance, escalation, transparency, and accountability for risks, issues, and regulatory commitments
• Lead regulatory examinations, internal audits, and issue remediation, ensuring timely and sustainable resolution of findings
Drive transparent reporting and management of KYC performance, risks, and overdue items, providing clear visibility to senior stakeholders.

Transformation & Continuous Improvement

• Drive transformation through process simplification, operating model enhancement, workflow redesign, supported by data, automation, and AI-enabled capabilities.
Identify and advance opportunities to improve productivity, quality, client experience, risk management, and management insight through technology and analytics.

Stakeholder Management & Leadership

• Partner closely with Business, Compliance, Legal, Risk, Internal Audit, Operations, and Technology to deliver a resilient and future-ready KYC framework.
• Lead, mentor, and build high-performing teams of KYC analysts and managers, fostering a culture of accountability, collaboration, continuous improvement, and future-ready capability.
Drive a culture that balances strong risk management discipline with the ability to support commercial business growth.

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To be successful in this role, we’re seeking the following:

• Bachelor’s degree in business, Finance, or a related field.
• Minimum 12 years of experience in KYC, AML, financial crime compliance, risk, operations, or a related control function within a global financial institution.
• Deep expertise in AML, BSA, and KYC regulatory requirements, with strong understanding of customer due diligence and enhanced due diligence practices in a complex institutional business environment.
• Strong strategic, organizational, and stakeholder management skills, with the ability to translate complex issues into practical and sustainable solutions.
• Proven experience leading large-scale or business-aligned KYC functions, including operating model design, governance, execution oversight, and strategic planning.
• Demonstrated experience delivering transformation, including the use of automation, data, analytics, and AI-enabled capabilities in operational or control environments.
• Strong ability to balance innovation with governance and control discipline in a highly regulated setting.
• Track record of engaging credibly with senior business leaders, control partners, auditors, regulators, and technology stakeholders.
Excellent written and verbal communication skills, including the ability to synthesize complex issues for executive audiences.

Preferred Qualifications

• Experience supporting Institutional business lines or a comparable global client environment.
• Experience leading global and multi-regional, and onshore/offshore teams across complex operating models.
• Experience delivering digital, automation, or AI-enabled transformation initiatives within KYC, compliance, operations, or risk.
Strong understanding of the intersection between client lifecycle processes, financial crime risk management, and technology-enabled transformation.

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Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.