Does Direct Interactions pay their employees well?

According to anonymously submitted Glassdoor reviews, Direct Interactions employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Direct Interactions. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Direct Interactions?

54% of Direct Interactions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Direct Interactions 3.6 out of 5 for work life balance, 3.4 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Direct Interactions?

Customer Service Representative (63) , Customer Service Agent (25) , Customer Service Representative (CSR) (19) , Call Center Agent (14) , Customer Service (13) , Agent (12) , Customer Service Specialist (5) , Call Agent (3) , Customer Service (CSR) (3) , Manager (3) , Supervisor (3) , Bilingual Customer Service Representative (2) , Boot Release Line (2) , Boot Release Line Agent (2) , Claims Representative (2)

What are the pros of working at Direct Interactions according to real employee reviews?

"The supervisors are great" ((in 12 reviews)); "great company with flexibility and they give great bonuses" ((in 7 reviews)); "Great training" ((in 7 reviews)); "Great people to work with." ((in 6 reviews)); "DI has a great team to work with." ((in 5 reviews))

What are the cons of working at Direct Interactions according to real employee reviews?

"Low pay Not enough hours" ((in 24 reviews)); "No hours available." ((in 17 reviews)); "Can't pay on time." ((in 6 reviews)); "Managers and supervisors who are as new as you are." ((in 5 reviews)); "There is no benefit of any kind." ((in 4 reviews))

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Direct Interactions

Direct Interactions Reviews

3.2

54% would recommend to a friend

(229 total reviews)

Jonas Nicholson & Matt Storey

62% approve of CEO

52% positive business outlook

Ratings by category

3.8

Diversity and inclusion

3.6

Work/Life balance

3.4

Culture and values

3.2

Senior management

3.0

Compensation and benefits

2.9

Career opportunities

Direct Interactions has an employee rating of 3.2 out of 5 stars, based on 229 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Direct Interactions employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

229 reviews

5.0

7 Nov 2025

Great company

Customer service associate

Recommend

CEO approval

Business outlook

Pros

Great group of individuals to work with

Cons

They offer lower pay as opposed to others in this area,

5.0

8 Mar 2025

Unemployment claims

Customer service representative

Recommend

CEO approval

Business outlook

Pros

great team to work with, Leadership is very helpful and quick to respond when reaching out for help while on calls.

Cons

no cons if looking for a good remote call center job.

5.0

14 Oct 2024

Amazing Company

Call center specialist

Recommend

CEO approval

Business outlook

Pros

The flexibility of making my own schedule- and working with amazing people always willing to help out and always there for questions.

Cons

Alot of high call volume

Viewing 1 - 3 of 229 Reviews

Jobs at Direct Interactions

Customer Service Representative

Disability Hub MN Options Counselor

Case Manager Supervisor

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Reviews by job title

Great company

Unemployment claims

Amazing Company

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