Great benefits, but management quality varies by location - Service Consultant CarMax Employee Review

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

Unlimited TA-although it’s as if you have to “earn it”. Work Life balance

So many layers of communication tools, compliance software, and administrative processes have been introduced, that the friction of managing the work has eclipsed the actual execution of the work. Middle management has become highly bloated, and decision-making cycles have slowed to a crawl. Position titles do not align with the pay, responsibilities, or trust.