2mo
Dear Former Team Member,
Thank you for taking the time to share such detailed and specific feedback. It is clear you cared deeply about your role and about the people around you, and we appreciate that you took the time to articulate these concerns so thoroughly.
We hear you. Compensation below $25,000 for a role carrying the breadth of responsibility you described, combined with ticket volumes that regularly exceed capacity, is not a sustainable or fair situation, and we know that. The Service Desk, SOC, and NOC teams are the backbone of what we deliver to our clients every day, and frontline employees deserve to be compensated and supported in a way that reflects that. These are areas we are actively working to address, and your feedback reinforces the urgency of doing so.
Your point about advancement opportunities and the disproportionate impact of workforce reductions on individual contributors rather than management is also something we take seriously. Every team member, regardless of title, deserves a clear path forward and to feel that their contributions are protected and valued.
You are right that this company has lost some of its hardest-working people. That is not something we take lightly, and it is a reminder of what is at stake when we do not get these things right.
Thank you for your service and for the honesty of this review.
Sincerely,
The Corsica Technologies Leadership Team