Pros
Good clients and some good mentors
Cons
Please take the bad reviews seriously. As an AC the culture was extremely challenging for junior employees. Management often relied heavily on micromanagement, and there was a lack of structured mentorship or guidance for entry level staff. As an AC, team members were frequently stretched across 10–12 accounts simultaneously, creating unrealistic workloads and making it difficult to produce thoughtful work consistently. There were times where I’d be at the office until 9 because half of my team members worked in a different office on the west coast and the time difference wasn’t a priority.
While the agency implemented a tier system intended to reflect account workload and staffing capacity, in practice it often felt inaccurate. Employees were sometimes pressured to underreport how overwhelmed they were so accounts would not be classified as higher-tier workloads requiring additional support. This created an environment where overwork became normalized rather than addressed.
The agency’s ‘unlimited PTO’ culture often felt performative, as workloads remained unchanged even when senior team members were out of office, leaving juniors to absorb additional responsibilities without support. There was poor communications from senior leaderships on accounts where junior staff would stay on after hours just to get pinged for client approval and it would be your fault if something wasn’t sent.
There was also a strong office politics culture that could feel difficult to navigate, particularly for younger employees still learning the industry. Success often depended less on sustainable growth and mentorship and more on operating at an unsustainably high pace at all times. For employees who did not function like machines 24/7, it could be difficult to thrive in the environment.
The HR structure also felt extremely limited for a company of its size, which made it difficult for employees to feel supported when issues arose. There was a noticeable lack of separation between HR and account leadership, and many employees perceived favoritism and internal politics as influencing workplace dynamics.
I have seen peers quit with no back up plan and nothing lined up and I have seen burn outs across all levels because of toxic management. I have also witness employees leave career as a whole completely. if you care at all about your mental health or your career do not work here.