Mission Oriented - Program Manager Defence Health Employee Review

My Team members were lovely, the customers were lovely. I enjoyed the work itself.

Terrible pay. Thewy advertised the position as 3 days WFH and then after commencement they announced this would change to 2 days WFH. The oofice is not easy to get to. ANother dozen people started 6 weeks later who were also advertised the same thing. They got told on thier first day. Call Centre Management is toxic with rules that are more about control and mocromanagement than theuu are about productivity or quality. Commnication is not open or honest. There are no clear career paths and no opportunities for professional development for those who might be interested. The call centre management is distant and the team leaders below are expected to pass on his rulings and police them. WHich they do with scant regard for the ldignity of thier staff.

While the job has its challenges, there are a few positives worth mentioning. Some coworkers are genuinely kind and supportive, which helps make the environment more bearable. The free health insurance after three months is a solid benefit, especially considering many companies don't offer that without cost. Additionally, only having to go into the office two days a week is a nice balance and allows for a bit more flexibility in managing work-life responsibilities.

This job was extremely challenging in all the wrong ways. It is a toxic environment where there was little to no regard for employee well-being or mental health. Leadership was absent or ineffective, and there was no clear path for career progression. Favoritism was evident, and bullying behaviors were either ignored or subtly encouraged. The culture created a space where speaking up felt unsafe and where support was rarely offered. Many employees spoke amongst each other about the lack of support to their mental health and the difficulty they had with working there but had to remain there due to their financial obligations. Overall, this was not a healthy or sustainable work environment. None of this will be considered but if anyone in power is reading this - consider keeping your current employees and making them feel happy at work rather than just focusing on a high turn over and employing new people yearly. There is clearly an issue. Fix the internal issue.