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Thank you for your feedback. We value every employee at our company and take feedback seriously. We use salary surveys from various sources, such as our human resources consultant, to gather data on salary ranges for all our staff roles. We are typically at the high end or over on our pay scales for our employees compared to MSP market rates. In addition, we add benefits every year. In 2024 we added floating and birthday holidays and increased our health insurance contributions. While we struggle to compete with the Federal government or other large corporations, we know we pay at the high end of MSPs.
Our technical leadership team has extensive technical and professional experience. I’m not sure why you felt it challenging to get assistance when we have an open-door policy, and every employee can ask anyone for help. Others on our staff openly praise each other for their willingness to help. Our CrewHu reviews are filled with thank-yous and praises from employees.
I'm sorry you feel pressured to attend social events. We've never required anyone to attend anything we do outside of the office. We encourage team members to join but don't penalize or demoralize anyone who doesn't.
We implemented CrewHu a few years ago to reward employees from customers and other staff members. This is the first time we've heard anyone say it was demeaning. I'm sorry you feel this way.
I'm afraid I must disagree with the comment on security solutions, as would our security team. We use all the same tools we sell to our clients for internal security. Maintaining optimal security is a continuous battle, but I feel strongly that we do an excellent job of protecting ourselves and our clients.
We require our staff to attend a weekly lunch and learn, where we review technical challenges and provide training on new tools. We provide lunch during this training as a perk for attending. You are welcome to take a lunch break outside of this meeting before or after. Our HR manual explicitly states that employees are to take a lunch break daily.
As a current employee, please don't hesitate to bring your concerns to the company owner. Thank you again for your feedback.
