Pros
some good customer interactions only when data set-up and lab ops doesn't mess things up (which is too often), some smart colleagues who care
Cons
toxic culture created by the CEO and his sr leadership team who lack emotional intelligence and are focused on their job preservation rather than on increasing employee engagement and customer satisfaction. Feel bad that customers have to deal with such incompetence and poor quality. No career growth, fed BS from sr leaders about budget restrictions when they line their own pockets with stock options and other incentives that aren't shared below the VP level -- CEO and Sr leaders would make an excellent Harvard Business Review case study on how NOT to treat employees- the case study would be text book for the toxic culture created by the CEO and his minions.