Does Optical Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Optical Express employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Optical Express. This rating has decreased by 14% over the last 12 months.

How satisfied are employees working at Optical Express?

38% of Optical Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optical Express 2.8 out of 5 for work life balance, 2.6 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Optical Express?

Patient Advisor (74) , Manager (43) , Optometrist (24) , Optical Advisor (22) , Clinic Manager (16) , Store Manager (16) , Optical Assistant (15) , Assistant Manager (11) , Customer Service Representative (8) , Receptionist (8) , Customer Care Advisor (7) , General Manager (7) , Call Center Agent (6) , Customer Advisor (6) , Outbound Agent (6)

What are the pros of working at Optical Express according to real employee reviews?

"Your immediate team will be great and have you in fits of laughter." ((in 40 reviews)); "Nice staff and colleagues to work with" ((in 26 reviews)); "Staff were friendly and knowledgeable" ((in 24 reviews)); "• Excellent training provided in ophthalmic testing and customer care—I’ve learned a lot over the years." ((in 19 reviews)); "great working environment" ((in 10 reviews))

What are the cons of working at Optical Express according to real employee reviews?

"Bullying is rife and common place in the workplace." ((in 22 reviews)); "it definitely feels as if you are back at school and not an autonomous and skilled clinician 6)Stressful, unsupportive work environment 7)Toxic and nasty comments from certain managers 8) No sick pay/difficult to organise any annual leave" ((in 21 reviews)); "Senior management poor" ((in 17 reviews)); "Toxic culture especially if your female .management" ((in 15 reviews)); "1. Poor salary" ((in 14 reviews))

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Optical Express

Optical Express Reviews

2.9

38% would recommend to a friend

(617 total reviews)

David Moulsdale

47% approve of CEO

43% positive business outlook

Ratings by category

3.1

Diversity and inclusion

2.8

Work/Life balance

2.8

Career opportunities

2.7

Senior management

2.7

Compensation and benefits

2.6

Culture and values

Optical Express has an employee rating of 2.9 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optical Express employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

617 reviews

5.0

16 Feb 2026

.

Inbound customer care agent

Recommend

CEO approval

Business outlook

Pros

Pay is good and hours are flexible

Cons

Nothing to discuss so far

5.0

16 Jan 2026

Great place to work

Marketing manager

Recommend

CEO approval

Business outlook

Pros

The people are great to work with,

Cons

No flexible working - this would be good.

5.0

21 Nov 2025

Positive experience

Patient advisor

Recommend

CEO approval

Business outlook

Pros

Optical express has a positive work environment and great training programme, I felt supported and feel as though I was ready to take on appointments by myself when returning from training, The managers are supportive and the trainer Jess is extremely helpful and the support continues throughout your employment. The staff in all clinics I have supported in have all been welcoming and continue to show me new things every day. I would recommend optical express as a great place to work.

Cons

I have no experience any cons at this time

Viewing 1 - 3 of 617 Reviews

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