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      Outreach

      Engaged employer

      Outreach Reviews

      3.8

      73% would recommend to a friend

      (561 total reviews)
      avatar

      Abhijit Mitra

      92% approve of CEO

      73% positive business outlook

      Outreach has an employee rating of 3.8 out of 5 stars, based on 561 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Outreach employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      561 reviews
      5.0
      30 Apr 2026

      Challenging but rewarding CSM role with great people

      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Working as a CSM at Outreach is genuinely impactful. You’re trusted to own your book of business end-to-end—adoption, renewals, expansion, and exec relationships—which makes the role feel meaningful (not just reactive support). The customers are interesting and sophisticated, so you learn a ton about RevTech, Salesforce/Dynamics, integrations, and how modern go-to-market teams operate. The people are a big highlight—smart, supportive, and generally collaborative. There’s also strong resume value here if you want to grow into more senior CS or leadership roles.

      Cons

      The role can feel intense at times. CSMs carry a lot of responsibility, and portfolios can be full, so balancing renewals, risk, enablement, and expansion all at once can be stressful. Things move fast and priorities can shift, especially during periods of change, which can create ambiguity and occasional burnout.

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      ReviewsOutreach reviews

      Glassdoor has 578 Outreach reviews submitted anonymously by Outreach employees. Read employee reviews and ratings on Glassdoor to decide if Outreach is right for you.